Associate Customer Service Consultant Chat
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Job Location:
Kuala Lumpur - Malaysia
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Description:
- Research customer problems and deliver solutions.
- Deliver an experience to every customer meeting Spotifys service standards.
- Handle 6070 live chat interactions daily utilizing both templated and customized long-form responses to address customer inquiries effectively.
- Achieve and maintain required metrics and goals.
- Work proactively to ensure potential issues are escalated appropriately.
- Work as part of the team to ensure the program floor is a positive and professional environment.
- Provide support in projects and initiatives as and when required.
- Fluent in English and Bahasa Indonesian(written and verbal) to support a diverse global customer base.
- Take full ownership of customer issues from initial contact to final resolution ensuring no inquiry is left unresolved.
Qualifications :
Education
Diploma OR Bachelors Degree
Language Skills
- Good English skills and excellent in Bahasa Indonesian speaking.
- Able to read and write in English and Bahasa Indonesian.
- Candidates with technical background will be an advantage.
- Only accept native Korean/ Indonesian candidate who is willing to relocate to Malaysia or local Malaysian candidate who has excellent Bahasa Indonesian skills.
- Indonesian should have at least 2 years of full-time working experience and passport validity should be more than 2 years as per Malaysia visa applications requirement.
Additional Information :
1. Time:
7am-4pm / 3pm- 12am
(Subjected to changes based on the business requirements)
2. Days:
Rotational including weekends & public holidays (5 working days 2 days off).
(Subjected to changes based on the business requirements)
We dont follow any Public Holidays/Were business as usual on any Public Holidays and employees get paid based on Public Holiday rate if they are working during those PH days.
3. Mode:
- Work from home
- BUT compulsory to relocate to Malaysia
Remote Work :
No
Employment Type :
Full-time
About Company
Sutherland is seeking an organized and reliable person to join us as Admin Specialist. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you ... View more
