Agile Operations Lead

We are looking for an Agile Operations Lead to support our People and Culture team responsible for driving alignment accountability and data-driven decision-making across our teams. Youll own OKR governance agile facilitation and people analytics ensuring our processes are lean outcomes are measurable and teams operate at peak efficiency. This role bridges operational execution with strategic people initiatives reporting directly to the Head of People and Culture.

1. Facilitating and documenting OKR planning sessions bi-weekly check-ins and quarterly retros to ensure alignment and accountability.

2. Validating team capacity configuring OKR tools (dashboards labels weights) and maintaining planning artifacts (sprint plans retro boards).

3. Running agile ceremonies (retros planning reviews) when teams need support. Keeping rituals sharp time-boxed and outcome-focused.

4. Owning company-wide people KPIs (worklogs engagement capacity) turning data into actionable reports for leadership.

5. Acting as the first escalation point for team tensions or delivery risks coordinating with the People Chapter on org-level improvements.

6. Scheduling and coordinating recurring company events (planning weeks all-hands) with seamless execution and follow-up.

7. Tracking retro actions in Jira/Confluence and chasing owners until closure and escalating stalled items if needed.

8. Proposing data-backed improvements (training process changes) and piloting small-scale initiatives.

• Proven experience in agile facilitation OKR governance or people operations preferably in a StartUp or tech environment.

• Analytical mindset with the ability to translate data (worklogs engagement metrics) into clear recommendations.

• Stakeholder management skills paired with fine-tuned communication skills to hold teams accountable for follow-ups and data submission.

Bonus Skills:

• Experience with tools like GSuite Jira Confluence Slack and advanced Analytics for tracking and reporting.

• Familiarity with GDPR/compliance in People Analytics.

• Certification in agile frameworks (Scrum Kanban) or HR analytics.

Collaboration and Interpersonal Skills:

• Direct communication style no sugarcoating just clarity and action - with empathy.

• Ability to challenge assumptions with data while keeping teams motivated navigating ambiguity and pushing back when processes lack purpose.

• Languages:

  • English (fluent)required

  • Ukrainian German Polish: desired not required

Who we are:

esurance is a Swiss InsurTech company offering a SaaS solution. Driven by the vision of a hassle-free insurance experience we are on a mission to reinvent health insurance for small businesses. Our main product is a configurable sales platform for insurance that connects small and medium-sized enterprises (SMEs) insurance providers business application providers and brokers. Founded in 2013 we are a successful scale-up.

What makes us unique:

At esurance youre part of a connected and forward-thinking team driven by trust openness and mutual respect. Whether working from our vibrant Zurich office or remotely across Europe youll enjoy a flexible hybrid environment where your voice matters and collaboration thrives.

We invest in your growth through agile practices regular feedback and true ownership of meaningful projects. Our transparent Grading System ensures fair compensation clear career paths and ongoing development aligned with our shared goals.

Alongside competitive pay flexible hours and health support your work makes a real impact helping small businesses navigate insurance in a simpler fairer and hassle-free way. At esurance you dont just have a job you help shape the future of insurance.

Our core values:

• We are connected.
• We are ahead.
• We are clear.
• We are approachable.

Are these inline with your personal values Come join us!