Service Delivery Lead – CloudOps

We are seeking an experienced Service Delivery Lead CloudOps to join our team and drive operational excellence across our cloud and on-prem environments. This is a leadership role responsible for managing people leaders ensuring service delivery standards and fostering strong client relationships.

• Service Delivery & Client Engagement
  • Act as an escalation point for critical issues.
  • 24/7 On call availability.
  • Engage directly with clients when required to ensure service satisfaction.
  • Collaborate closely with SDMs to maintain high delivery standards.
• Cloud & Infrastructure Accountability
  • Oversee operations across AWS GCP Azure and on-prem environments.
  • Ensure compliance cost optimization and best practices in cloud operations.
• Governance & Commercial Management
  • Participate in reviewing Statements of Work (SOWs) to ensure compliance and completeness.
  • Drive cost efficiency and operational improvements.
• Management of FinOps Team (Offshore and Onshore)
•  Drive cost efficiency and operational improvements
•  Ensure FinOps reports are produced monthly and presented to customer as per contract

Other specific:

• Reviewing and taking part of Statements of Work with the Contracts manager
• Work closely with team members including AppOps Solutions Team and our customers to identify technology enhancement and efficiency opportunities
• Ensure team leads efficiently manage oncall rosters to ensure 24/7 availability
• Availability outside of hours to assist with resourcing/critical incidents
• Deal with day-to-day operations and associated matters with your team leads
• Plan forecast prioritise and assign workloads with your team leads in a shared services environment
• Assist with managing escalations with major incidents for live production environments

Qualifications :

• Proven experience in service delivery leadership within CloudOps or IT operations.
• Strong people management skills with experience leading leaders.
• Solid understanding of AWS GCP Azure and hybrid environments.
• Excellent stakeholder management and communication skills.
• Ability to manage escalations and maintain client confidence.
• Experience in budgeting remuneration management and cost optimization

Capabilities in:

• Service Management (construct governance and performance).
• ITIL 3/4 and ITSM governance and execution.
• Contract Management.
• Strong leadership Accountability taking responsibility for actions of others.
• Key awareness and capability to manage stakeholders both internally and externally.
• Manages Operational commercial and reputational risk.
• Presents NCS coherently to a client through the entire lifecycle of engagement.

Personal Qualities:

• Demonstrates Integrity when working with clients and colleagues.
• Create an environment of openness.
• Leads others in setting behaviours.
• Develop strong relationships and is trusted by others.
• Management of large teams and leadership through change.

Additional Information :

Why join us: 

NCS Australia is where you can feel at home nurturing your talents and skills as we make tomorrow together one day at a time. Our benefits include paid parental leave initiatives focused on your well-being and discounted health insurance. You will also enjoy discounts on various products and services and be regularly recognised and rewarded for high performance. We are committed to your career development through our Capability Fingerprint industry and partner training programs special interest groups and an AI-driven learning platform. No matter where you are in your career we offer meaningful work and opportunities for growth.

NCS Australia is an equal-opportunity employer and we take pride in our commitment to valuing and supporting our people and the communities we are dedicated to attracting retaining and developing our people regardless of gender identity ethnicity sexual orientation disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Veterans Aboriginal and/or Torres Strait Islander community.

At NCS Australia we are committed to supporting adjustments throughout the recruitment and selection process as well as during employment. We actively support and encourage people with disability to apply. 

Agencies:

Weve got this. We request that you do not contact NCS employees outside of the Talent Acquisition team. NCS exclusively accepts resumes from agencies on our preferred supplier panel through the NCS Agency Portal. Agencies that submit resumes must have a valid fee agreement and be assigned to the particular requisition by the Talent Acquisition team. Any resumes that are submitted outside of this process will become the sole property of NCS. If a candidate is hired outside of this process no fee or payment will be given.

Work rights and background checks: 

To be eligible for a position with us applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process including probity and police checks

Remote Work :

No

Employment Type :

Full-time