User Support Specialist II (Network Services)
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Job Location:
Newark, DE - USA
Yearly Salary:
$ 82013 - 118046
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Overview
About the Role
Under the direction of IST Management the User Support Specialist II (Network Services) is responsible for maintaining and supporting the University Hospital LAN/WAN environment. This role provides network infrastructure support incident management and problem resolution while assisting with the implementation of new networking technologies. The specialist ensures network stability security and efficiency in accordance with hospital policies and industry best practices.
Responsibilities
What Youll Do
- Follows directives policies and strategic guidance set by senior leadership and IST Infrastructure Management.
- Works independently and collaboratively within a team environment.
- Troubleshoots and resolves network infrastructure issues in both data center and clientside environments following hospital policies and standard operating procedures (SOPs)
- Maintains accurate documentation of network configurations changes and issues using manual and automated tools.
- Adheres to ITIL framework best practices for tracking detailing and resolving network support issues.
- Ensures compliance with HIPAA and PHI regulations when configuring and managing networks.
- Understands and adheres to University Hospitals compliance standards as they appear in University Hospitals Corporate Compliance Policy Code of Conduct and Conflict of Interest Policy.
- Keeps abreast of all pertinent federal state and University Hospital regulations laws and policies as they presently exist and as
they change or are modified.s.
Qualifications
What Youll Bring
Required:
- Bachelors degree in Computer Science Engineering Business administration Math or Electrical Engineering or another related field required.
- Three (3) years of experience in Information services technology providing computer networking support required.
- Strong knowledge of Cisco network hardware including Firewalls Routers Nexus and Catalyst Families Wireless LAN Controllers or comparable networking technologies.
- Working knowledge of IP networking protocols network security tools such as Cisco ISE and common network security best practices.
- Handson experience implementing and administering Cisco network devices is required. Proficiency in routing and switching concepts VLANs STP VXLAN BGP OSPF and VRF. Familiarity with network security standards and best practices.
- Knowledge of network architecture design is preferred. CCNA or CCNP certifications are strongly preferred. Understanding of ITIL framework methodologies for tracking and resolving networkrelated issues.
- Equivalent education experience and/or training may be substituted for the degree requirements.
Preferred:
- Experience in the healthcare field is preferred.
What We Offer
- Vacation Time
- Medical & Prescription Drug Coverage
- Dental & Vision Insurance
- Health Savings Account (HSA) & Flexible Spending Account (FSA)
- Short- & Long-Term Disability Insurance
- Pension Plan
- Pet Insurance
- Employee Assistance Program (EAP)
- Professional Development
Compensation
In compliance with New Jerseys Pay Transparency Act the salary range for this position is PS/28S: $82013- $99005 - $118046 per year. University Hospital considers multiple factors when determining compensation including (but not limited to) the scope and responsibilities of the position the candidates relevant work experience education and training key skills internal equity market data and organizational needs.The expected salary range for this position is in accordance with the New Jersey Pay Transparency Law; final compensation will be commensurate with experience and qualifications.
About Us
University Hospital is one of the nations leading academic medical centers. As the principal teaching affiliate of Rutgers New Jersey Medical School and the only state-certified Level 1 Trauma Center in Northern New Jersey University Hospital is training the next generation of physicians and advancing science to discovery while taking exceptional care of patients regardless of their financial situation.
Apply Today
We encourage candidates from all backgrounds to apply. If you want to grow your career in healthcare while serving a vibrant community wed love to meet you.
University Hospital offers a competitive salary & comprehensive benefits package. Affirmative Action/Equal Opportunity Employer M/F/D/V. For more information visit Experience:
IC
Key Skills
- Dhcp
- Routing Protocols
- Collection Management
- Network Administration
- Network security
- Tcp/IP
- LAN
- Computer Networking
- OSPF
- Network Monitoring
- TCP
- Dns
