Client Service Associate Licensed
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Job Location:
Cincinnati, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Senior Client Service Specialist
Location: Cincinnati OH
Schedule: Full-Time Primarily In-Office (Hybrid option available after training: 12 days/week)
FLSA Status: Non-Exempt
Position Overview
A well-established financial services firm in Cincinnati is seeking an experienced Senior Client Service Specialist to support Financial Advisors and deliver high-touch client experience. This role is integral to day-to-day client operations combining administrative precision regulatory awareness and strong interpersonal skills.
The Senior Client Service Specialist serves as a key point of contact for clients manages account-related processes from start to finish and partners closely with advisors to ensure timely accurate service. This position requires appropriate FINRA and state registrations including a Series 7 and Series 66 (or other acceptable combination).
Key Responsibilities
Location: Cincinnati OH
Schedule: Full-Time Primarily In-Office (Hybrid option available after training: 12 days/week)
FLSA Status: Non-Exempt
Position Overview
A well-established financial services firm in Cincinnati is seeking an experienced Senior Client Service Specialist to support Financial Advisors and deliver high-touch client experience. This role is integral to day-to-day client operations combining administrative precision regulatory awareness and strong interpersonal skills.
The Senior Client Service Specialist serves as a key point of contact for clients manages account-related processes from start to finish and partners closely with advisors to ensure timely accurate service. This position requires appropriate FINRA and state registrations including a Series 7 and Series 66 (or other acceptable combination).
Key Responsibilities
- Prepare and process documentation for new accounts asset transfers distributions and account maintenance
- Meet with clients to review paperwork and obtain required signatures
- Place trades (buy/sell) and ensure accurate completion of required documentation
- Establish and manage client online access to account platforms and financial tools
- Monitor accounts for withdrawals insufficient funds required minimum distributions (RMDs) and outgoing transfers
- Review CRM dashboards daily to identify and resolve outstanding items
- Handle client requests including ACH instructions deposits withdrawals cost basis inquiries and tax-related questions
- Communicate proactively with Financial Advisors regarding account activity changes and trades
- Document all client interactions and account actions in the CRM system
- Utilize proprietary and industry financial planning software and tools
- Build and maintain strong ongoing client relationships through regular communication
- Collaborate with support staff on document preparation client reception scanning and phone coverage
- Ensure compliance with industry regulations and remain current on regulatory changes
- Assist with planning and attending periodic client events
- Perform other duties as assigned
- Self-directed proactive and highly detail-oriented
- Able to manage multiple priorities in a fast-paced environment
- Strong commitment to delivering an exceptional client experience
- Professional mature demeanor with excellent judgment
- Bachelors degree in business or a related field preferred
- Minimum of 5 years of administrative experience in a professional office environment
- 4 years of experience in financial services or banking strongly preferred
- Series 7 required
- Series 66 required (or other acceptable registration combination such as Series 63 and Series 65)
- Proficiency in Microsoft Office and comfort working with databases and financial software
- Prior experience using a CRM system preferably RedTail
- Strong written and verbal communication skills
- Excellent organizational time management and problem-solving abilities
- Ability to work collaboratively in a team-oriented environment
- Strong interpersonal skills with the ability to interact professionally with clients vendors and colleagues
- Solid understanding of the financial planning process and the broader financial services industry
- Interest in continuous improvement and enhancing client service processes
- Majority of time spent working on-site in a professional office setting
- Hybrid schedule (12 remote days per week) available after successful completion of training and onboarding
Required Experience:
IC
Key Skills
- Restaurant Experience
- Time Management
- Food Service
- Data Entry
- Customer Service
- Direct Support
- Computer Skills
- Serving Experience
- Medical office experience
- Dietary Department Experience
- Medical Terminology
- Phone Etiquette
About Company
Human Resources, HR, recruiting, benefits administration, HRIS analysis, compliance, organizational development, training
