VPC Agreement Manager
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Job Location:
Monthly Salary:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Are you passionate about combining industrial process expertise with digital services to create longterm customer value Do you enjoy working at the intersection of data operations and customer relationship management
This is your opportunity to join Valmet Tissue Machine Service Team as our new VPC Agreement Manager!
A Valmet Performance Center (VPC) is a remote service hub where process and data experts provide ondemand support advanced monitoring and datadriven analysis to help customers optimize their production performance. As a VPC Agreement Manager you will play a key role in developing managing and executing our digitally driven service agreements. You will work closely with customers across the tissue industry and collaborate with our global network of VPC experts to ensure highquality service delivery datadriven performance improvements and proactive customer care.
Main Responsibilities
Build strong longterm customer relationships and represent the VPC portfolio in customer interactions.
- Manage and grow VPC service agreements ensuring delivery of scope KPIs and customer value.
- Act as the main contact for customers building strong relationships and driving continuous improvement.
- Coordinate digital services such as remote monitoring expert support and performance optimization.
- Turn process data into clear actionable insights to improve customer performance.
- Deliver regular performance reviews and propose improvements.
- Support sales teams in finding opportunities to upgrade or expand agreements.
- Contribute to developing new digital service concepts and offerings.
Qualifications
BSc or MSc in a relevant field (papermaking process engineering automation data science or similar).
Several years of experience in the tissue/paper industry process optimization service delivery or datadriven digital services.
- Strong customerfacing experience with proven skills in communication presentation and relationship management.
- Solid projectmanagement capabilities and the ability to coordinate multistakeholder activities.
- Analytical and problemsolving skills with the ability to interpret data and recommend actions.
- Experience with remote support models digital tools or Industrial Internet solutions is an advantage.
- Fluency in Swedish and English other languages are a plus.
We Offer
A key role in the heart of Valmets digital transformation within Tissue Services. You will have the opportunity to shape and expand our growing VPC Agreement business on a global scale working in a collaborative and international environment alongside world-class experts. We are committed to your professional development through continuous learning and providing diverse global career paths. At Valmet teamwork innovation and customer success are the foundation of everything we do creating a workplace where your contributions truly make an impact.
Additional information
Please send your application as soon as possible via the link provided as we will start screening applications immediately but no later than February 8 2026.
Would you like to know more or do you have questions about the position Please contact Raffaele Malutta Senior Manager TM Field Services by email . Please note that we do not accept applications via email.
We perform background checks and alcohol/drug testing for all employees in Sweden in line with our commitment to a safe and secure workplace.
When everything works together
Valmet is where the best talent from a wide variety of backgrounds comes together. With over 19000 professionals around the world we are the leading global developer and supplier of technologies automation and services for the pulp paper and energy industries and serve an even wider base of process industries with our automation systems and flow control solutions. Our commitment to moving our customers performance forward requires creativity technological innovations service know-how and above all teamwork.
Join the team! Experience:Manager
Key Skills
- Restaurant Experience
- Customer Service
- Employee Evaluation
- Management Experience
- Math
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Mentoring
- Supervising Experience
- Restaurant Management
