Licensing Services Representative (Spokane)

This position requires in-person attendance in the Spokane Driver Licensing Office Monday - Friday.

We are currently recruiting for a Licensing Services Representative with amazing customer service skills and reliable work ethic to add to ourSpokaneteam!

Our Driver Licensing Offices (DLO) live our purpose of Helping every Washington resident live work drive and thrive. every day. They treat every customer with dignity and respect with a friendly and helpful attitude. They conduct driving skills tests authenticate identity documents through on-line verification conduct face-to-face interviews with applicants to validate their identity and consistently provide excellent customer service to the public with enthusiasm and a smile.

If you are ready to start your career in a culture that focuses on fostering teamwork innovation and growth please read on!

• Verify authenticity of documents evaluate information and make sound decisions to issue licenses/identification cards/instruction permits and perform any other licensing functions in compliance with current laws regulations and procedures.
• Perform final review of all enhanced driver license or identity card (EDL/EID) applications and portfolios to determine applicants eligibility.
• Collect DOL licensing fees.
• Approve or deny (pending) enhanced applications and issue federally-approved EDL/EID to eligible applicants.
• Use sound judgement and make independent decisions to assess customer qualifications (physical medical and visual) for licensing issuance.
• Travel including relief to other offices and training. Travel may require overnight accommodations.
• Conduct driving skills tests while riding in the applicants vehicle to assess their driving skills.

What you will bring:

• U.S. Citizenship.
• Valid WA driver license and five (5) years of licensed driving experience.
  • Your valid driver license must have no restrictions other than corrective lenses or you must have the ability to obtain one upon hire.
• A total of two (2) years of direct customer service work experience providing product/services to the general public.
• One (1) year of experience using electronic systems and form templates to input data navigate between multiple forms and screens edit information and save completed work.
• Typing speed of 30 wpm or greater.
• The ability to:
  • Understand and follow agency values of respect trust diversity equity and inclusion through behaviors and decisions.
  • Promote and support a respectful equitable and inclusive workplace for all employees.
  • Promote and support respectful equitable and inclusive delivery of services to customers.
  • Take action to learn and grow.
  • Take action to meet the needs of others.

• One (1) year of experience evaluating complex information to ensure accuracy and verifying compliance with rules laws policies procedures or eligibility requirements to receive a product of service.
• One (1) year of experience explaining rules policies and or procedures are regular daily functions. Experience must include the frequent application of techniques to ensure professionalism and mutual understanding.
• One (1) year of experience with the ability to responsibly and accurately handle the publics money when processing financial transactions. This includes receiving cash making change counting down tills and/or committing fiscal resources. This also includes consistently following applicable fiscal guidelines regulations and principles.
• Experience performing driver license examiner duties and issuing driver licenses and ids (any state).

• Verified reliability and malfeasance check for previous five years of employment.
• Prior to a new hire a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicants suitability and competence to perform in the position.
• In addition an acceptable fingerprint based criminal history background check is also required for this position as a condition of employment. Fingerprints will be used to check the criminal history records of the FBI. You will have the capability to review and challenge any record through the FBI.
• This position requires you to work at other Licensing Services Offices and Part Time Offices on a rotating basis when those offices are short staffed.

• Select the apply button at the top of this job announcement.

The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age sex (including gender identity) marital status sexual orientation race religion creed color national origin honorably discharged veteran or military status or the presence of any sensory mental or physical disability or the use of a trained dog guide or service animal by a person with a disability.