Customer Service Department Officer
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Job Location:
Monthly Salary:
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
How will you CONTRIBUTE and GROW
Customer Service and Department (CSD) is responsible for ensuring the efficient and timely delivery of customerorders proactive management of customer outstanding payments and maintenance of high levels of customer
satisfaction within the designated region. This role requires strong coordination with internal stakeholders (KAM
Distribution Production) and direct customer engagement.
Objective of the role:
Monitor customer outstanding payments daily and execute the necessary plan for dues collection
(Daily )To respond quickly and efficiently to all incoming sales enquiries by telephone email
etc as required.
Effectively communicate function details and customer requirements to Logistic/finance/operations..
Provide commercial clearance (DO override activity) to daily schedules from the SCM team & for better Planning
Adhere to Contract Management - timely price escalation and updation
Provide Account reconciliation as per the requirement
Operating Network:
Key External : Serve as the primary point of contact for customer queries related to invoice booking order status
and payments
Key Internal: Coordination with KAM & Distribution Team;
Size and Scope of Role: No direct report.
Areas of Responsibility (Key Activities):
Monitor customer payment on a daily basis and make necessary plans for collection.
Daily/weekly payment reminders to customer from system generated overdue reports
Exposure management Debtors control Credit control and follow up for payment as per
agreed terms to bring down the DSO.
Address old payment and do the necessary reconciliation to ensure all accounts are clear and up to date
Provide Account reconciliation as per the requirement (able to compare and verify two sets of financial records).
Ensure customer pays on time and every time as par agreed terms of agreement
Customer scheduling at least 24 hrs in advance and ensure payment accordingly to avoid DO over ride
Provide necessary feedback to KAM on customer requirements and expectations from time to time.
Ensure customer receives all invoices on time at the correct place and take necessary actions
Updating the PO in systems & chasing customers for renewing the PO if expired.
Maintaining credit limit as per customer consumption to avoid over right the DO.
Establish and maintain with Sales on a daily basis a priority list of installations to be delivered in case of product or
significant resource shortage.
Ensure all invoicing at the distribution centre is done. Trading dispatch data to be maintained separately.
Contract Management - On monthly basis inform to customer for revise price and Ensure all
the customer to follow the price escalation
Oversee delivery of daily reports dispatch report sale report Trip debrief report - to all concerned.
This document is INTERNAL
Prepare and deliver Monthly Key Performance Indicators (KPI) report for the region to the Senior Distribution Officer.
Reporting Structure: The role reports to the CSD manager
Are you a MATCH
Minimum qualification & experience:
English written and verbal communication skills are desired
Initiative creativity & involvement
Interest in diverse industrial activities
Minimum 3 years of experience in Customer Service Logistics or a Collections-focused role.
Good knowledge in Spreadsheet/Excel and analysis
Our Differences make our Performance
At Air Liquide we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees our customers patients community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent both individually and collectively and it helps foster our ability to innovate by living our fundamentals acting for our success and creating an engaging environment in a changing world.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 75 countries with approximately 66,400 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter ... View more
