ServiceNow Technical Project Manager

Job Description:

DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT optimizing data architectures and ensuring security and scalability across public private and hybrid clouds. The worlds largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance competitiveness and customer experience. Learn more at .

Location: Hybrid. Candidates located within 25 miles of a DXC office are required to work onsite two days per week and may travel up to 50% to client locations.

What you get to do in this role:

Own and Drive Specific Initiatives:

• Take ownership of 1-3 major initiatives within the Delivery Acceleration portfolio (e.g. AI product launchesmethodologyrollouts tool integrations platform builds)
• Build comprehensive project plans with clear milestones dependencies resource requirements and success criteria
• Drive day-to-day executionrunning working sessions tracking progress managing risks and ensuring teams have what they need to deliver
• Make real-time decisions on scope timeline and resource trade-offs in collaboration with technical leaders and stakeholders
• Hold teams accountable to commitments whilemaintainingstrong collaborative relationships built on mutual respect

Manage Technical Complexity:

• Understand the technical architecture integration points and dependencies across AI products internal systems third-party tools and the ServiceNow platform
• Anticipate technical risks and work with engineering teams to develop mitigation strategies before problems escalate
• Facilitate technical design discussions and decision-making without needing to be the deepest technical expert in the room
• Translate technical complexity into clear status updates and implications for non-technical stakeholders
• Ask the right questions to surface hidden dependencies resource constraints or architectural concerns early

Collaborate Across Delivery Acceleration:

• Partner withPortfolio andProgram Managementto ensure your initiatives align with overall portfolio strategy timelines and resource plans
• Work peer-to-peer with other Technical Project Managers toidentifycross-initiative dependencies and coordinate sequencing
• Build strong working relationships with technical leaders
• Coordinate with GlobalAcceleration and ModernizationPMO OCM and Metrics teams to ensure your initiatives integrate with broader A&M transformation efforts
• Contribute project status risks and learnings to portfolio-level reporting and decision-making forums

Drive Stakeholder Alignment:

• Facilitate alignment across diverse stakeholderstechnical teams business leaders end users and external vendors
• Run effective working sessions that drive decisions not just status updatescoming prepared with options recommendations and clear asks
• Communicate project statustransparentlycelebratingwins surfacing risks early and proposing solutions rather than just reporting problems

• Manage stakeholder expectations proactively especially when scope timeline or resources need adjustment
• Build trust through follow-through technical credibility and honest communication

Navigate Ambiguity and Change:

• Operate effectively in environments where requirements evolve priorities shift and the right answerisntalways clear
• Adapt project plans quickly asnew informationemerges technologies change or business priorities shift
• Make pragmatic decisions with incomplete information using judgment to balance speed with quality
• Help teamsmaintainfocus and momentum even when the path forwardisntperfectly defined
• Embrace the iterative nature of innovationMVPs pilots feedback loops and continuous improvement

Contribute to Organizational Excellence

• Identifyprocess improvements reusable templates and best practices thatbenefitthe entire Delivery Acceleration organization
• Share lessons learned from your projects to help other Technical Project Managers and the broader team improve
• Contribute to portfolio planning cycleshelping size initiatives estimate effort and sequence work realistically
• Participate in retrospectives and continuous improvement initiatives that strengthen how the organization delivers

What Makes This Role Different:

• Thisisnttraditional project management where you follow a defined build new AI products transform deliverymethodology and integratecutting-edgetools often without precedent or clear requirements.
• Youllneed to bring structure without bureaucracy drive accountability without command-and-control and deliver results while building relationships.
• The best Technical Project Managers in this role are equal parts strategic thinker tactical executor technical translator and organizational catalyst.

Qualifications

• 7 years of technical project management experience in software development AI/ML or technology consulting environments
• Demonstrated ability to lead complex projects involving cross-functional technical teams ambiguous requirements and evolving priorities
• Strong technical acumenability to understand software architecture APIs data flows and integration patterns without necessarily being a developer
• Proventrack recorddelivering results in fast-paced innovation-driven environments where change is constant
• Excellent collaboration skillsability to work peer-to-peer with senior technical leaders and influence without direct authority
• Project managementexpertisewith various methodologies (Agile Scrum Kanban Waterfall) and the judgment to apply the right approach
• Outstanding communication skillscan explain technical concepts clearly and tailor messages for different audiences
• ServiceNow platform knowledge or experience with enterprise workflow automation preferred
• PMPCSA & 1-2 ServiceNow CIS Certifications required and/or completed within 120 days

Must be legally authorized to work in the Canada without requiring sponsorship now or in the future.

DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.

In addition DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment please e-mail AODA Canada Requests.

Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.

At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.

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