Senior Product Operations Manager

Amplitude is the leading digital analytics platform helping over 4300 customersincluding Atlassian Burger King NBCUniversal Square and Under Armourbuild better products and digital experiences. With powerful AI Agents embedded across our platform teams can analyze test and optimize user experiences faster than ever. Ranked #1 across multiple categories by G2 Amplitude is the best-in-class solution for product data and marketing teams. Learn more at.

As an organization we deliver for our customers by living our values. We operate from a place of humility take ownership of problems and successes approach challenges with a growth mindset and put our customers at the center of everything we do.

Amplitudes Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products improves the ability to solve complex problems and drives more powerful solutions. We strive to create an environment of inclusionone focused on psychological safety empathy and human connectionthat will allow employees of all backgrounds to thrive.

Senior Product Operations Manager

As a Senior Product Operations Manager you will work closely with the Head of Product Operations to both define and execute the Product Operations teams doing so you will work across functions to improve and support key product development processes with the goal of providing a seamless experience for our internal teams and in turn our customers.

As a Senior Product Operations Manager you will:

• Operationalize product rollouts in partnership with Product Product Marketing and Support teams to take products from ideation to GA.
• Systematically surface and synthesize customer insights to help influence product decisions.
• Work closely with Product Design and Engineering to implement process improvements to increase the teams velocity.
• Create and maintain cohesive documentation that serves as the source of truth for the broader organization enabling a consistent customer experience across touch points.
• Work closely with Product Managers and their teams as strategic partners to help drive product roadmaps forward.

Youll be a great addition to the team if you:

• Have 7 years of experience in operations (product operations business operations etc) at a fast-growing tech company in consulting or in similar fields.
• Are a highly organized multitasker who excels in a fast-paced cross-functional environment.
• Have worked closely with Product Design and Engineering teams in the past and are passionate about building great products.
• Are nimble and resourceful; you can just as easily complete an ad-hoc request from Support or Sales as you can design and execute a recurring product process.
• Are adept at taking complex topics and communicating them with different audiences; technical non-technical and executives. .
• Can solve a problem by getting deep in the weeds but you can also zoom out and see the bigger picture.
• Dont just spot gaps; you fill them. Youre not afraid to take initiative and propose new ideas and improvements.
• Are humble positive and customer-obsessed.
• Are located in the Bay Area.

Who We Are

The Company: Amplitude is filled with humble life-long learners who are eager to help one another and the company succeed. Our values of growth mindset ownership and humility are core to the way we work: were tenacious in the face of challenges we take the initiative to solve problems that drive our shared success and we operate from a place of empathy and openness seeking to understand many points of view.

The Product: Amplitude is a digital analytics platformwe help companies capture data they can trust uncover clear insights about customer behavior and take faster action. This empowers teams to build better product experiences that drive business growth. Were super proud of what weve built and continue to expand: a platform that empowers companies to thrive in the digital era.

We care about the well-being of our team: We offer competitive pay and benefits packages that reflect our commitment to the health and well-being of our Ampliteers.

Some of our benefit programs include:

• Excellent medical dental and vision insurance coverages with 100% employer-paid premiums for employee medical dental vision on select plans
• Flexible time off paid holidays and more
• Generous stipends to spend on what matters most to you whether thats wellness (monthly) commuter transit/parking (monthly) learning and development (quarterly) home office equipment (annual) and much more
• Excellent Parental benefits including: 12-20 weeks of Paid Parental Leave Carrot Fertility Benefits/Adoption/Surrogacy support Back-up Child Care support
• Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy Sessions and high quality physician office experience via One Medical membership (select U.S. locations only)
• Employee Stock Purchase Program (ESPP)

Other fun facts about Amplitude:

• We were recognized in the Newsweek Excellence Index 2024.
• Our customers love us! Theyve said were the #1 product analytics solution for 15 quarters in a row on G2.
• Were focused on growth. Check us out in Deloittes 2023 Technology Fast 500
• We care A LOT about product innovation. Fast Company called us the #3 most innovative enterprise company in the world.
• We invest in our people. We offer mentorship programs management training and wellness initiatives.
• We give back to our communities. We give every Ampliteer a charitable giving grant and paid volunteer time off.
• We were founded in 2012 went public via a direct listing in September 2021 and are now trading under the ticker $AMPL.
• Were a global and fast-growing team! We have employees around the world and offices in San Francisco (HQ) New York Vancouver Amsterdam London Paris Singapore and Tokyo.
• Our mascot is the datamonster who loves to chow down on numbers charts and graphs. Nom nom.

Amplitude provides equal employment opportunities (EEO). All applicants are considered without regards to race color religion national origin age sex marital status ancestry physical or mental disability veteran status or sexual orientation.

This role is eligible for equity benefits and other forms of compensation.

Based on legislation in California the following details are for individuals who will work for Amplitude in San Francisco Bay Area of California. Salary range: $161000.00 - $242000.00 total target cash (inclusive of bonus or commission) plus equity.

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

By applying for this job you acknowledge that Amplitude processes your personal data in accordance with the Amplitude Applicant Privacy Notice.

Staying Safe - Protect Yourself From Recruitment Fraud
We are aware of individuals and entities fraudulently representing themselves as Amplitude recruiters and/or hiring managers. Amplitude will never ask for financial information or payment or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Amplitude recruiting team will come from an @email address. You can learn more about how to protect yourself from these types of fraud by referring tothis article. Please exercise caution and cease communications if something feels suspicious about your interactions.