Freedom Boat Club Retention Specialist

Innovation is at the heart of Brunswick. See how your contributions will help transform vision into reality:

Position Overview:

The Product Retention Specialist is a junior sales and customer service position that will report to the Member Experience Director and will assist in all activities associated with inbound and outbound customer operations and willfocus on member retention and increasing adoption and awareness of our in-house deductible buy down coverage.

This role is a full-time remote position based in the Southwest Florida market with varied hours.

At Brunswick & Freedom Boat Club we have passion for our work and a distinct ability to deliver.

Essential Functions:

• Handle inbound and outbound customer communications including phone calls and emails.

• Own and manage product retention efforts.

• Contact members requesting cancellation to offer alternative plans or retention incentives.

• Work to retain memberships and in-house deductible buy down coverage.

• Assist members with basic inquiries related to memberships and reservations.

• Make and manage member reservations.

• Support email account management and tracking for member communications.

• Answer a high volume of member phone calls professionally and efficiently.

• Ensure accurate processing of membership holds agreements and cancellations.

• Collaborate with the Member Experience Director and team to improve retention strategies and member satisfaction.

Diversity of thought and experiences is fundamental when imagining the unimaginable. Certain skillsets/experiences are necessary; however others can be developed along the way.

Required Qualifications:

• Minimum of 3 years experience in sales and customer service

• Strong customer service skills with the ability to manage high volumes of outbound calls and emails

• Excellent verbal and written communication skills with the ability to tailor messaging to diverse audiences

• Comfortable working in a fast-paced environment with evolving processes

• Committed to protecting and securing customer personal information

• Accurately provide complete and up-to-date product information using appropriate tools and resources

• Adept at identifying customer needs to ensure satisfaction and promote retention

Preferred Qualifications:

• Proven ability to influence buying decisions and negotiate pricing and terms

• Skilled in overcoming objections and closing sales

• Self-motivated and goal-driven with a strong track record of meeting or exceeding sales targets

• Proficient in Microsoft Excel and CRM systems (e.g. Salesforce HubSpot)

• Positive cooperative attitude with the capability of working unsupervised.

Working Conditions:

• Full-time Monday-Friday.

• Open to remote work.

In this position a portion of the compensation package is a commission-based pay structure allowing you to earn based on your performance and sales achievements. The anticipated base pay range for this position is $40000 to $65000 annually. The actual base pay offered will vary depending on multiple factors including job-related knowledge/skills relevant experience business needs and geographic location.

At Brunswick it is not typical for an individual to be hired at or near the top end of the salary range for their role. Compensation decisions are dependent upon the specifics of the candidates qualifications and the business context.

This position is eligible to participate in Brunswicks comprehensive and high-quality benefits offerings including medical dental vision paid vacation 401k (up to 4% match) Health Savings Account (with company contribution) wellbeing program product purchase discounts and much more. Details about our benefits can be found here.

Why Brunswick:

Whatever tomorrow brings well be at the leading edge. As the clear leader in the marine industry were committed to our values and supporting our exceptional people. We offer and encourage growth opportunities within and across our many addition were proud of being recognized for making a splash with numerous awards!

About Freedom Boat Club