Inside Sales Representative

Sandvik Mining is looking for an Inside Sales Representative Smyrna GA

You are a customer focused leader with the technical insight to perceive what your customer needs. You instinctively work cross functionally to drive both action and results and are a confident and enthusiastic leader. Youre a team player who lives and promotes a culture of continuous improvement innovative solutions safety and you thrive under pressure. Come explore a great opportunity as an Inside Sales Representative within Sandvik Mining USA Sales Area!

Sandvik Mining is a business area within the Sandvik Group and a leading global supplier of equipment tools service and technical solutions for the mining industry. The product offering covers rock drilling rock cutting rock crushing loading and hauling and materials handling

Key Responsibilities
Customer Support & Relationship Management

• Serve as the first point of contact for customer inquiries ensuring timely accurate responses
• Build strong customer relationships as part of the sales and account team.
• Assess customer needs and route complex issues to the appropriate internal resources.
• Take ownership of customer concerns and ensure commitments are fulfilled.
• Proactively communicate order updates backlog issues and other relevant information.

Sales-Driven Responsibilities

• Initiate proactive outreach to existing customers to identify upsell and crosssell opportunities.
• Support Outside Sales with quotations technical assessments pricing inputs and preparation for key account meetings.
• Participate in onsite customer visits and contribute to account growth strategies.
• Develop and maintain product forecasts demand planning inputs and sales documentation.
• Provide business intelligence on market trends competitive activity and customer behaviors.
• Support continuous improvement of Salesforce usage and digital sales channels.

Sales Order Management

• Process sales orders via phone email and Ebusiness platforms.
• Manage urgent and expedited orders to meet customer delivery timelines.
• Support aftermarket sales activities including quoting supplier coordination delivery scheduling and invoicing.
• Collaborate with Accounts Receivable to support cash collection.

Operational Coordination

• Utilize internal tools to fulfill customer requirements.
• Maintain accurate backorder reports and participate in customer review meetings.
• Support Key Account Managers with quotes availability forecasting pricing and technical requests.
• Coordinate freight quotes arrange shipments and obtain proof of delivery.
• Manage container orders and ensure timely delivery and invoicing.
• Prepare monthly CSR reports.

Technical Sales Support

• Assess technical compatibility of components and escalate to technical teams when necessary.
• Build and maintain product knowledge to support consultative customer discussions.

EHS Responsibilities

• Demonstrate commitment to Sandviks safetyfirst culture.
• Maintain uptodate EHS training and comply with PPE and safety protocols.
• Participate in hazard reporting and safety initiatives.

Team Collaboration

• Work effectively in virtual and inoffice environments.
• Engage actively in team communication and collaboration.
• Participate in weekly virtual and inperson meetings.
• Contribute to teambuilding and a collaborative culture.

Qualifications

• Travel Required On-Call Support Required

Education & Experience

• Associate degree college diploma or equivalent experience.
• 25 years of customer service or inside sales experience.
• Proficiency in Microsoft Word Excel Outlook and PowerPoint.
• Experience with CRM tools (e.g. Salesforce)

Skills & Competencies

• Strong commitment to customer satisfaction and service excellence.
• High attention to detail and strong organizational skills.
• Ability to learn and apply Sandvik operating systems (Aurora Salesforce).
• Effective written and verbal communication.
• Strong data management reporting and digital literacy.
• Selfmotivated adaptable and proactive in continuous learning.
• Ability to work in virtual and office settings.

Benefits

Sandvik offers a comprehensive total compensation package including a competitive benefits package of health dental and disability insurance and a 401(k) retirement savings plan. We also provide opportunities for professional competence development training and career advancement.

How to apply

For immediate consideration please apply online the Inside Sales Rep. positionR0087716.

Sandvik is an equalopportunity/affirmativeaction employer. All applicants will receive consideration for employment without regard to sex gender identity sexual orientation race color religion national origin disability protected Veteran status age or any other characteristic protected by law. Any applicant who because of a disability needs accommodation or assistance in completing an application or at any time during the application process should contact Human Resources also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.