Digital Customer Success Coordinator (Manila)

About Payscale

Payscale is the original compensation innovator for organizations who want to scale their business with pay and transform their largest investment into their greatest advantage. With decades of innovation in sourcing reputable data and developing AI-powered tools Payscale delivers actionable insights that turn pay from a cost to a catalyst. Its suite of solutions Payfactors Marketpay and Paycycle empower 65% of the top companies in the U.S. and businesses like Panasonic ZoomInfo Chipotle Quest Diagnostics University of Washington American Airlines and TJX Companies.

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Job Summary

Payscales Customer Success team helps our customers utilize our products services and data to develop better pay strategies for their organizations. Our Customer Experience teams (Customer Success Management Implementation Professional Services Customer Programs Customer Support and Customer Operations) work cross-functionally not only to ensure a seamless customer lifecycle but also to help them reach their business goals proving the return on investment of their Payscale solution(s).

Were hiring a junior Customer Success professional to create execute and optimize digital customer outreach using Gainsight. This role focuses on scaled executionturning CS strategy journeys and playbooks into live measurable digital programs.

You dont need deep Gainsight experience on day one but you must be comfortable learning and operating within a structured CS platform. Precision follow-through and operational discipline matter more than big ideas.

What Youll Do:
Digital Outreach & Campaign Execution (Gainsight-led)
Build and execute digital CS campaigns in Gainsight (email journey orchestrator programs CTAs timelines webinars)
Execute lifecycle-based outreach including onboarding adoption feature usage risk signals and renewal readiness
Manage campaign calendars and ensure consistent predictable execution

Content Creation & Adaptation
Create and adapt customer-facing content using approved messaging frameworks
Tailor messaging by segment lifecycle stage and customer behavior
Ensure content is concise clear and action-oriented

Gainsight Operations & QA
Configure campaigns rules and audience logic in Gainsight
Own QA end-to-end: segmentation accuracy personalization tokens links timing and suppression logic
Maintain clean execution standardsmistakes should be rare

Measurement & Optimization
Track campaign performance (engagement adoption signals CTA outcomes)
Maintain simple reporting views or trackers
Identify whats working whats not and recommend optimizations

Cross-Functional Support
Partner with CS Operations CSMs and Marketing to align outreach
Translate high-level requests into executable Gainsight programs
Support digital-first motions that reduce manual CSM effort

What Were Looking For:
13 years experience in Customer Success CS Operations Marketing Ops or Digital Campaign execution
Strong written English and customer-facing communication skills
High attention to detail and comfort working with systems and rules
Ability to manage multiple campaigns with deadlines

Gainsight Experience
Previous Gainsight experience is ideal but not mandatory
Candidates without Gainsight experience must demonstrate strong platform-learning capability

Nice-to-Have
Experience with Journey Orchestrator or CTAs
Basic reporting and spreadsheet skills
Familiarity with SaaS customer lifecycles

What Success Looks Like (612 Months)
Independent reliable Gainsight campaign execution
Reduced manual outreach for low-to-mid touch customers
Improved engagement and adoption metrics
Trusted execution partner for CS Operations

Location

Payscale Manila has an employee centric hybrid model that provides you the flexibility to do your best work in a space that supports you while also finding time to collaborate in person in our office for the moments that matter.

In our hybrid model employees can work from the location that works best for them when our team is not scheduled to be in the office.

When you work from home we recommend ensuring that you can meet the following technology equipment and workspace requirements:

• High-Speed Internet - A stable broadband or fiber connection (satellite is highly discouraged) with a minimum speed of 100 Mbps in a dedicated workspace that has a reliable Wi-Fi signal.

• Device for Multifactor Authentication (MFA/2FA) - smartphone tablet etc.

Payscale has employees across the US Canada UK The Philippines and Romania however we are currently unable to hire in the Quebec Province Northern Ireland and Hawaii.

Benefits and Perks

All around awesome culture where together we strive to live our 5 values:

• Data informed decision making.

• Customer first. Always.

• Succeed together.

• Relentless about results. Obsessed with excellence.

• Lead the change. Shape the standard.

An open and inclusive environment where youll learn and grow through programs and resources like:

• Monthly company All Hands meetings

• Regular opportunities for executive leadership exposure through things like AMAs

• Access to continued learning & development opportunities

• Our commitment to a continuous feedback culture which allows us to drive performance and career growth

• A growing network of Employee Resource Groups

• Company sponsored volunteer hours

• And more!

Our more standard benefits

• Paid Philippine Regular holidays 1 additional Payscale holiday (Global Mental Health Day)

• 15 paid days of additional leave credited up front upon regularization and refreshed annually. Unused leave are monetized.

• Maxicare coverage 1 dependent

• Fixed work schedule Monday through Friday 10pm-7am Manila

Equal Opportunity Employer:

We embrace equal employment opportunity. Payscale is committed to a policy of equal employment opportunity for all applicants and employees. It is our policy that employees will not be subjected to unlawful discrimination on the basis of race color religion sex age national origin or ancestry physical or mental disability veteran or military status marital status sexual orientation political ideology and any other basis protected by federal state or local laws. This policy applies to all terms and conditions of employment including but not limited to: recruitment hiring transfers promotions training discipline termination compensation and benefits performance appraisals education and social and recreational programs.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates so please dont hesitate to apply wed love to hear from you.

If you have a disability or impairment and need assistance with the application process please email for support.

Fraud Alert:

Payscale values security and privacy. During your job application and interview process we will never ask for your personal banking or financial information social security number or other sensitive information if you are unsure if a message is from Payscale please email

Required Experience:

IC