24x7 L1 Support Engineer

Job Description:

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software services and solutions to global enterprises and public sector organizations helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services Application Modernization and Industry-Specific Software Solutions DXC modernizes secures and operates some of the worlds most complex technology estates. Learn more on.

We are looking for a 24x7 Level 1 Support Engineer to provide frontline technical support through both helpdesk and onsite coverage on a 12-hour shift rotation including weekends and public holidays.

Key Responsibilities

• Provide 24x7 Level 1 technical support to DXC support teams clients and third-party vendors (helpdesk and onsite).

• Receive log and manage customer incidents ensuring clear problem descriptions accurate categorisation prioritisation and documentation.

• Perform initial diagnostics and first-level troubleshooting and dispatch issues to appropriate support teams when required.

• Ensure timely resolution escalation and closure of incidents in line with SLA requirements.

• Identify incident trends and escalate recurring or critical issues according to standard operating procedures.

• Support major and critical incident management including timely escalation and communication.

• Participate in daily operations review meetings.

• Prepare and submit daily weekly and periodic operational reports.

• Report service outages performance degradation and batch failures promptly.

• Contribute to and update the knowledge base where gaps are identified.

• Liaise with internal teams and external vendors to resolve customer issues efficiently.

• Proactively assist customers to prevent or reduce recurring issues.

• Actively support continuous improvement initiatives to enhance service desk performance.

Education & Experience

• Diploma or certification in Information Technology or related fields.

• 12 years of post-qualification IT support experience.

• Working knowledge of Windows Unix/Linux and basic networking.

• Basic PC and laptop configuration and administration skills are an advantage.

• Proficient in O365; experience with Excel and Power BI is a plus.

• Hands-on experience with ticketing systems (ServiceNow or Jira preferred; Autotask is an advantage).

• Exposure to Managed Services IT Integration or IT Consulting is beneficial.

Skills & Competencies

• Strong customer service mindset with professional and clear communication skills.

• Ability to work independently and collaboratively in a team environment.

• Strong time management and organisational skills.

• Ability to interact effectively with diverse clients and stakeholders.

• Calm composed and resilient when handling high-pressure or challenging situations.

• Comfortable working onsite at client locations respecting client environments and protocols.

Additional Requirements

• Singaporeans only

• Willing to work 12-hour shift rotations including weekends and public holidays.

• Fully vaccinated

At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services such as false websites or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process nor ask a job seeker to purchase IT or other equipment on our information on employment scams is availablehere.