Director of Operations

DIRECTOR OF OPERATIONS

ABOUT COCOKIDS

CocoKids is a nonprofit organization dedicated to championing and advancing quality child care and early education. Serving children families and early educators throughout Contra Costa County CocoKids provides free and low-cost programs that help parents work and ensure children are prepared for success in school and life.

Founded in 1976 CocoKids offers childcare referrals family support and education financial assistance for working families and training and resources for early care and education professionals. Guided by a commitment to equity collaboration and community impact CocoKids works to strengthen families support educators and improve outcomes for children.

POSITION OVERVIEW

The Director of Operations is a senior leadership role for an experienced nonprofit human resources leader who has led the full HR function and brings a broad hands-on skill set across people operations. This role is ideal for a leader who has supported organizational growth and cultural change by building strong HR systems applying policy with sound judgment and partnering closely with executive leadership.

Human Resources is the primary focus of the role encompassing talent acquisition onboarding performance management employee relations learning and development compensation and benefits compliance HR systems and culture-building across a diverse hybrid workforce.

In addition to HR leadership the Director of Operations provides strategic oversight of Facilities Information Technology and Compliance/Risk Management. Experience overseeing IT and facilities is a plus but not required; success in this role depends on effective oversight vendor management and cross-functional collaboration rather than technical expertise.

Reporting to the Executive Director the Director of Operations serves as the organizations HIPAA Privacy Officer sits alongside the Director of Finance and partners with executive leadership to support a mission-driven organization of approximately 125 staff.

ROLES & RESPONSIBILITIES

Human Resources & Organizational Culture

• Provide strategic leadership across all HR functions including recruitment onboarding performance management learning and development employee relations compliance and HR systems.
• Strengthen HR infrastructure to support organizational growth including hiring performance and termination processes.
• Oversee and optimize the relationship with the Professional Employer Organization (PEO).
• Lead compensation and benefits strategy aligned with internal job evaluation systems.
• Design and implement leadership and employee development initiatives.
• Partner with leadership to assess and evolve organizational culture across a multi-generational hybrid workforce.
• Lead employee engagement efforts and follow through on findings.
• Apply HR policies with sound judgment balancing consistency equity and situational nuance.
• Mitigate employment-related risk and ensure compliance.

Facilities Management

• Provide oversight of facilities operations across multiple sites to ensure safe efficient and well-maintained environments.
• Lead facilities planning space utilization inventory management and workplace strategy.
• Manage facilities projects vendors and budgets in coordination with Finance.
• Communicate facilities needs risks and impact to executive leadership.

Information Technology

• Provide strategic oversight of IT operations ensuring systems are secure effective and aligned with organizational needs.
• Manage IT vendors and consultants and translate organizational priorities into clear solutions.
• Oversee IT budgeting inventory and long-term planning.
• Ensure technology effectively supports a hybrid workforce.

Policy Development and Implementation

• Participate in the development and implementation of organizational policies.
• Ensure compliance with employment law HIPAA privacy requirements and nonprofit standards.
• Identify operational risks and develop proactive mitigation strategies.

Strategic Planning & Financial Collaboration

• Serve as a thought partner to executive leadership on operational strategy scalability and effectiveness.
• Support cross-functional initiatives that strengthen systems culture and staff experience.
• Partner with the Director of Finance on annual budgeting expense tracking and financial reporting related to operations.

QUALIFICATIONS

• Bachelors degree in a related field a masters degree is a plus.
• Minimum of 8 years of experience in Human Resources with at least 4 years in a senior leadership role.
• Experience overseeing facilities and IT through managers and external vendors a plus.
• Demonstrated strength in HR leadership including employee relations policy application training and culture-building.
• Strong understanding of nonprofit operations and regulatory requirements.
• Excellent leadership communication and interpersonal skills.
• Ability to think strategically and execute effectively.
• Commitment to the mission and values of CocoKids.
• Valid Drivers License and insurance & the ability to drive to CocoKids locations.

COMPENSATION & BENEFITS

The salary for the Director of Operations role is $166949. This is a hybrid role based in Concord CA. CocoKids offer a competitive Day One benefits package designed to support your health financial well-being and worklife balance including:

• Medical dental and vision insurance with 100% employer-paid premiums for employees and 50% for dependents
• Employer-paid life insurance AD&D and long-term disability
• 403(b) retirement plan with a 6% employer contribution after two years
• Flexible Spending Accounts (health care & dependent care)
• Paid Time Off: 16 PTO days in the first year plus a personal birthday holiday
• 15 paid holidays including winter break closure
• 2 paid volunteer days annually
• Education assistance adoption assistance and caregiver support programs
• Employee Assistance Program (EAP) and wellness resources
• Professional development with access to thousands of online courses
• Employee discounts and legal support resources

CocoKids is an equal opportunity employer and does not discriminate on the basis of race color national origin religion or creed gender gender identity sexual orientation marital status age veteran status disability or any other legally protected status recognized by federal state or local law with respect to employment opportunities.

Envision Consulting has been retained by CocoKids to conduct the search for their incoming Director of Operations.

Applicants needing accommodation for any part of the application process may contact Envision Consulting at 626.889.7905 to request and arrange for assistance.