Full time 1 year contract

Salary: $65K-$70000; Health and Dental Benefits are provided following successful completion of a three-month probationary period

Application Deadline: February 12 2026 by 11:59 pm

Reports to: Executive Director

Work Location: On-site at 707 St Clair Avenue W Toronto ON (with participation in an on-call rotation)

Who We Are

Bracondale House first opened its doors in 1982 as a seniors residence. Since that time it has become a cornerstone in the community and a place where seniors and families are able to live with dignity and access to programs and services that promote independence and good health. Visit to learn more about who we are. We are committed to building an inclusive and diverse workforce representative of the communities we serve. We encourage and are pleased to consider applications from Indigenous peoples racialized persons/persons of colour women/women identifying persons with disabilities 2SLGBTQIA persons and others who contribute towards promoting innovative ideas and solutions.

Program Overview Housing Operations and Maintenance

Bracondale House operates a multi-building supportive housing community that serves seniors and families. The Housing Department is responsible for providing a well-maintained internal & external housing & property experience. Inclusive of rent administration subsidy oversight strong staff and tenant relations contractor and vendor management efficient day-to-day building operations maintenance upkeep improvements safety & security.

Position Summary

Reporting to the Executive Director the General Manager Housing Operations and Maintenance leads Bracondales residential operations and housing administration ensuring high-quality compliant and resident-centered service delivery. This role provides strategic and day-to-day leadership over frontline staff tenant relations leasing rent administration (including RGI) arrears management government reporting building maintenance systems capital improvements - including vendors contracts inspections and safety/security infrastructure.

The General Manager Housing Operations and Maintenance is accountable for operational planning continuous improvement risk management regulatory compliance budget oversight and leadership of Superintendent(s) staff and contracted service providers. This role also participates as a member of the Management Team and shares on-call coverage with the Executive Director. This role participates in an on-call rotation within the Housing Operations Department. This is a current vacancy.

What You Will Do

Residential Operations & Tenant Relations

• Oversee the daily operations of residential services ensuring buildings are safe clean well-maintained and responsive to resident needs.
• Lead tenant relations and support staff in addressing resident inquiries concerns and service requests in a timely and professional manner.
• Manage tenant lifecycle processes including interviews screenings lease signings move-ins and move-outs inspections repairs and documentation in compliance with legislation and organizational policies.
• Coordinate clear accessible resident communications related to maintenance capital projects and service disruptions.
• Develop and oversee day-to-day and emergency procedures to support safety operational efficiency and resident satisfaction.
• Build strong relationships with residents staff contractors and vendors and participate in the management on-call rotation as required.

Staffing Supervision and People Management

• Provide orientation training supervision and annual performance appraisals for staff including identifying training needs and supporting staff development planning with the Director/ED.
• Support recruitment and hiring and assist with personnel functions in consultation with the Director/ED.
• Coordinate staffing schedules and ensure appropriate coverage for services (including evenings/weekends as required).

Housing Services Leasing & RGI Administration

• Administer housing services in alignment with City of Toronto requirements including centralized waiting list processes and filling vacancies for RGI/market applicants.
• Deliver high standards of housing service overseeing housing-related service coordination and internal processes ensuring resident needs are met regarding apartment care and maintenance supporting resident stability and well-being.
• Monitor rent collection arrears and delinquencies; implement follow-up and payment plans in a timely and consistent manner.
• Administer Rent-Geared-to-Income (RGI) including annual and mid-year income verification monthly internal rent supplement reporting for the Annual Information Return (AIR) responding to Housing Consultant requests and ensuring compliance with City of Toronto guidelines and deadlines.
• Recommend decisions and implement necessary steps regarding transfers serious incidents or eviction-related interventions to the ED ensuring alternatives and de-escalation approaches are explored where appropriate.
• Support Advisory Committee participation and oversee annual floor meetings and health information sessions.

Property Maintenance Safety & Security

• Conduct regular inspections of common areas and units to identify maintenance safety and security concerns ensuring timely follow-up and resolution.
• Develop manage and oversee preventive maintenance schedules repairs renovations and unit turnover work to ensure building systems and equipment function reliably and units are ready for move-in.
• Support capital repair planning including managing tenders contracts and adherence to organizational policies.
• Oversee building security systems and access controls including FOB management intercoms gates cameras alarms and monthly fire plan updates and testing.
• Supervise and support staff (e.g. superintendents) in completing nightly inspections security checks and weekly assessments tracking deficiencies and ensuring corrective actions are completed.
• Oversee maintenance supplies and parts inventory coordinate ordering and timely replenishment and ensure proper storage and verification of received items.

Pest Control Program

• Manage pest control services including scheduling inspections and treatments maintaining records and ensuring effective follow-up
• Support and educate tenants on treatment preparation and prevention measures and communicate schedules and initiatives to residents staff and volunteers

Financial Management & Reporting

• Oversee and monitor the housing budget expenditures and resource use supporting annual budget planning audits and compliance with relevant legislation and standards.
• Identify funding opportunities manage grants and maintain accurate data tracking and reporting for government and organizational requirements.

Qualifications and Requirements

• University degree or college diploma in a related discipline such as Property/Facilities Management Housing Management Business Administration Public Administration or Social Services/Social Work or an equivalent combination of education training and experience is required.
• Minimum 5-7 years of progressive experience in non-profit supportive & senior housing and/or related fields including at least 3 years in a supervisory/managerial leadership role is required.
• Demonstrated commitment to compassionate resident-centered service delivery and improving quality of life for low-income seniors and families.
• Strong working knowledge of Supportive Housing Building & Maintenance Services the Residential Tenancies Act (RTA) Landlord & Tenant Board (LTB) leasing rent administration arrears management and housing stability practices.
• Strong leadership and supervisory skills with experience in HR finance labour relations marketing support and cross-department coordination; adaptable in crisis team-oriented and able to drive improvement and accountability.
• Experience in property management government reporting leasing/rental units crisis management and de-escalation.
• Excellent organizational prioritization and interpersonal skills; able to manage competing demands and build relationships with diverse stakeholders.
• Solid financial skills including budgeting and basic accounting and proficiency with Microsoft Office and web-based client records management (CRM) software.
• Demonstrates initiative sound judgment professionalism and fosters a positive work environment.

Equity Accessibility and Accommodations

Bracondale values the unique skills and experiences each individual has to offer and we are committed to creating an inclusive and accessible organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation to participate fully in our recruitment processes please let us know when we contact you.

How to Apply

Please submit a resume and cover letter outlining your qualifications and leadership experience relevant to supportive housing operations rent administration and property maintenance by February 12 2026 at 11:59 pm. Resumes will be reviewed on a rolling basis and candidates may be contacted prior to the closing date. We thank all applicants for their interest; only those selected for an interview will be contacted.