Automotive Service Advisor
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Job Location:
Orlando, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
TheService Advisor is the key liaison between customers and technicians ensuring high-quality automotive service and repairs. This position emphasizes both sales and customer service requiring collaborative teamwork to drive business growth while maintaining excellent customer relationships.
What We Offer:
- Competitive salary with performance-based incentives
- Full benefits package (medical dental vision PTO etc.)
- Opportunities for professional growth
- Supportive team-oriented dealership environment
- Stable organization with strong customer traffic and sales volume
Job Responsibilities:
- Address customer concerns by listening to description of symptoms; clarifying description of problems; checking vehicle maintenance records; examining service schedules
- Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
- Develops estimates by costing materials supplies and labor; calculating customers payment including deductibles
- Prepares repair orders (ROs) by describing symptoms problems and causes discovered as well as repairs and services required; obtaining approval signatures; entering RO into service database system
- Communication liaison between the customer and the technician
- Maintains customer rapport by explaining and prioritizing needed vehicle repairs and maintenance; managing customers expectations; obtaining customers approval of estimates; obtaining and providing contact information (phone numbers addresses email addresses); answering questions and concerns; arranging towing and temporary transportation
- Maintains automotive records by recording problems and corrective actions planned
- Updates job knowledge by participating in educational opportunities; reading manufacturers publications
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Requirements:
- Service Advisors must have previous automotive Service Advisor experience
- Require strong verbal and written communications skills
- Required to be produce high sales levels while maintaining high levels of customer satisfaction
- Ability to understand and keep abreast of the federal state and local regulations that affect their operations
- Valid Drivers License and clean driving record
- Must consent to and pass a drug/background screen
- Ability to multi-task and work in a fast-paced environment
- Enthusiasm strong communication skills positive attitude ambition work ethic professional conduct high integrity and dedication to personal improvement
- Customer focused
- Energetic
- Self-motivated
- Ability to work evenings until 9:00 PM
- Ability to work weekends as business needs dictate
- Maintain or obtain required Toyota Certifications
In return for your invaluable knowledge skills talent and ambition Toyota of Orlandooffers competitive salaries and benefits.Employment is contingent upon successful completion of a background investigation.
Toyota of Orlandois proud to be an Equal Opportunity Employer.
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
The Appointment Setter supports our sales efforts by contacting prospective customers in a call center environment. Communication with prospective customers i...
