IT Application Support Analyst II Product Management

About Hensel Phelps:

Founded in 1937 Hensel Phelps specializes in building development construction and facility services in markets ranging from aviation to government commercial transportation critical facilities and healthcare. Ranked #1 in aviation and #6 overall general contractor in 2024 by BDC Hensel Phelps is one of the largest employee-owned general contractors in the country. Driven to deliver EXCELLENCE in all we do and supported by our core values of Ownership Integrity Builder Diversity and Community Hensel Phelps brings our clients visions to life with a comprehensive approach that begins with innovative planning and extends throughout the life of the property.

Position Description:

This position requires expertise in application Product Management.

Essential Duties:

• Define and communicate product vision and strategy aligned with business goals.
• Conduct market research competitive analysis and gather customer feedback to inform product direction.
• Develop and maintain product roadmaps prioritizing features and enhancements for maximum business value.
• Collaborate with cross-functional teams (engineering design stakeholders) to translate business needs into technical requirements and user stories.
• Oversee end-to-end product development ensuring high-quality on-time delivery within budget.
• Manage vendor relationships negotiate agreements and report on budget line items.
• Lead user acceptance testing (UAT) analyze data and user feedback and drive continuous product improvement.
• Establish and track key performance indicators (KPIs) to measure product success and user satisfaction.
• Facilitate effective communication between technical and non-technical stakeholders.
• Plan and support product provisioning deprovisioning and staff training for smooth operational transitions.
• Prepare and deliver regular reports on product performance project status and key milestones to senior management.

Position Qualifications:

• College diploma or university degree in the field of computer science information systems and/or 4 years equivalent work experience.
• In-depth hands-on knowledge of and experience with enterprise and desktop applications.
• Proven experience with troubleshooting principles methodologies and issue resolution techniques.
• Broad knowledge of programming languages and techniques including SQL/NoSQL.
• Able to develop and interpret technical documentation for training and end-user procedures.
• Knowledge of trends in technology relating to software applications.
• Security Awareness.
• Experience with building and maintaining databases for query and problem tracking.
• Good understanding of the organizations goals and objectives.
• Highly self-motivated and directed.
• Ability to absorb new ideas and concepts quickly.
• Good analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Ability to conduct research into software development and delivery concepts as well as technical application issues.
• Ability to present ideas in business-friendly and user-friendly language.
• Very strong customer service orientation.
• Excellent written oral interpersonal and presentational skills.
• Experience working in a team-oriented collaborative environment.

Physical Work Classification & Demands:

Light Work. Exerting up to 25 pounds of force occasionally and/or up to 10 pounds of force frequently and/or a negligible amount of force constantly to move objects.

The individual in this position will periodically walk kneel sit crouch reach stoop read/see speak push pull lift stand and finger/type. The frequency of each action varies by workflow and office activity.

Walking - The person in this position needs to occasionally move about inside the office to access file cabinets office machinery boxes cabinets etc.

Constantly operates a computer and other office machinery such as a calculator copy machine phone computer and computer printer.

The person in this position frequently communicates with employees and external stakeholders regarding a variety of topics related to office administration.

Constantly computes analyzes and conceptualizes mathematical calculations and formulas.

Constantly reads written communications and views email submissions.

The person in this position regularly sits in a stationary position in front of a computer screen.

Visual acuity and ability to operate a vehicle as certified and appropriate.

Rarely exposed to high and low temperatures

Rarely exposed to noisy environments and outdoor elements such as precipitation and wind.

Compensation Range (Colorado only):

$79230.00 -$83400.00

Benefits:

Hensel Phelps provides generous benefits for our salaried employees. This position is eligible for company-paid medical insurance life insurance accidental death & dismemberment long-term disability 401(K) retirement plan health savings account (HSA) (HSA not available in Hawaii) and our employee assistance program (EAP). It is also eligible for employee-paid enrollment in vision and dental insurance. Hensel Phelps also believes in the importance of taking time to recharge. As a result salaried employees are eligible for paid time off beginning upon hire. Salaried positions (project engineers and above) participate in an annual bonus plan subject to company and employee performance. Salaried employees (this is all salaried employees) are also eligible for a company cell phone or cell phone allowance in accordance with company policy. Further salaried employees (project engineers and above) also receive either a vehicle or vehicle allowance in accordance with Hensel Phelps policies. Based on position location a cost-of-living adjustment (COLA) may also be included (subject to periodic review and adjustment).

Any Employment Offers are Contingent Upon Successful Completion of the Following:

• Verification of Work Authorization and Employment Eligibility
• Substance Abuse Screening
• Physical Exam (if applicable)
• Background Checks for Badging/Security Clearances (if applicable)

Equal Opportunity and Affirmative Action Employer:

Hensel Phelps is an equal opportunity employer. Hensel Phelps is committed to engaging in affirmative action to increase employment opportunities for protected veterans and individuals with disabilities. Hensel Phelps shall not discriminate against any employee or applicant for employment on the basis of race color religion sex age national origin sexual orientation gender identity and expression domestic partner status pregnancy disability citizenship genetic information protected veteran status or any other characteristic protected by federal state or local law.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

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Required Experience:

IC