Senior Manager, Enterprise Collections

Atlanta, GA - USA

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

About the role:

We are seeking a highly experienced and strategic Senior Manager Enterprise Collections to lead our US Enterprise Collections team within the Order to Cash organization. As Senior Manager Enterprise Collections you will own collections strategy and execution for Samsaras largest and most strategic enterprise customers partnering closely with Sales Customer Success Legal and Finance to drive timely cash collection while delivering a white-glove customer experience. Youll lead a high-performing team manage escalations and scale the operating model through process improvement automation and strong governance (including SOX and policy compliance).

This role is ideal for a people-focused detail-oriented operational leader who thrives in fast-paced cross-functional environments.

This role is open to candidates residing in the US except Alaska Austin Metro Boulder Metro California Chicago Metro Connecticut Dallas Metro Denver Metro Houston Metro Maryland Massachusetts New Jersey New York Rhode Island Seattle Metro and Washington D.C.

You should apply if:

You want to impact the industries that run our world: Your efforts will result in real-world impact helping to keep the lights on get food into grocery stores reduce emissions and most importantly ensure workers return home safely.
You are the architect of your own career: If you put in the work this role wont be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development countless opportunities to experiment and master your craft in a hyper growth environment.
Youre energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative ambitious ideas for our customers.
You want to be with the best: At Samsara we win together celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best.

In this role you will:

Own enterprise collections performance (aging past-due reduction dispute resolution velocity) for a portfolio of Samsaras most complex accounts balancing cash outcomes with customer experience.
Lead and develop senior collections talent including coaching performance management and succession planning.
Drive enterprise-wide collections strategy aligned to CAO/enterprise goals; translate strategy into clear team objectives and operating rhythms.
Manage escalations and executive-level customer communication navigating sensitive situations with strong executive presence.
Partner cross-functionally (Sales Legal Deal Desk CS FinSys Treasury) to resolve complex invoicing/contract/payment issues and remove blockers to payment.
Improve and scale enterprise collections processes through continuous improvement and automation (tools workflows reporting) with an eye toward better customer experience.
Ensure compliance with global regulations internal policies and SOX controls across collections operations.
Champion and role model Samsaras cultural principles and as a people leader hire develop and lead an inclusive engaged high-performing team.

Minimum requirements for the role:

710 years of experience in Order-to-Cash Revenue Operations Billing or Shared Services.
57 years of supervisory/people management experience including leading senior-level ICs/managers.
Demonstrated ability to create organizational objectives and deliver results through others.
Multi-disciplinary expertise across Order-to-Cash / Accounts Receivable including enterprise collections and complex dispute management.
Strong upward/downward communication skills and ability to operate with executive stakeholders and strategic customers.
Proven ability to lead process optimization and automation initiatives.
Working knowledge of SOX controls / policy compliance in a finance operations environment.

An ideal candidate also has:

Experience implementing or using Accounts Receivable (AR) and Order-to-Cash (O2C) automation platforms such as HighRadius Growfin Tesorio etc.
Experience with SAP or Oracle.
Understanding of SAT (Mexican tax authority) regulations.

Required Experience:

Senior Manager

About the role:We are seeking a highly experienced and strategic Senior Manager Enterprise Collections to lead our US Enterprise Collections team within the Order to Cash organization. As Senior Manager Enterprise Collections you will own collections strategy and execution for Samsaras largest and m...

About the role:

This role is ideal for a people-focused detail-oriented operational leader who thrives in fast-paced cross-functional environments.

You should apply if:

You want to impact the industries that run our world: Your efforts will result in real-world impact helping to keep the lights on get food into grocery stores reduce emissions and most importantly ensure workers return home safely.
You are the architect of your own career: If you put in the work this role wont be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development countless opportunities to experiment and master your craft in a hyper growth environment.
Youre energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative ambitious ideas for our customers.
You want to be with the best: At Samsara we win together celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best.

In this role you will:

Own enterprise collections performance (aging past-due reduction dispute resolution velocity) for a portfolio of Samsaras most complex accounts balancing cash outcomes with customer experience.
Lead and develop senior collections talent including coaching performance management and succession planning.
Drive enterprise-wide collections strategy aligned to CAO/enterprise goals; translate strategy into clear team objectives and operating rhythms.
Manage escalations and executive-level customer communication navigating sensitive situations with strong executive presence.
Partner cross-functionally (Sales Legal Deal Desk CS FinSys Treasury) to resolve complex invoicing/contract/payment issues and remove blockers to payment.
Improve and scale enterprise collections processes through continuous improvement and automation (tools workflows reporting) with an eye toward better customer experience.
Ensure compliance with global regulations internal policies and SOX controls across collections operations.
Champion and role model Samsaras cultural principles and as a people leader hire develop and lead an inclusive engaged high-performing team.

Minimum requirements for the role:

710 years of experience in Order-to-Cash Revenue Operations Billing or Shared Services.
57 years of supervisory/people management experience including leading senior-level ICs/managers.
Demonstrated ability to create organizational objectives and deliver results through others.
Multi-disciplinary expertise across Order-to-Cash / Accounts Receivable including enterprise collections and complex dispute management.
Strong upward/downward communication skills and ability to operate with executive stakeholders and strategic customers.
Proven ability to lead process optimization and automation initiatives.
Working knowledge of SOX controls / policy compliance in a finance operations environment.

An ideal candidate also has:

Experience implementing or using Accounts Receivable (AR) and Order-to-Cash (O2C) automation platforms such as HighRadius Growfin Tesorio etc.
Experience with SAP or Oracle.
Understanding of SAT (Mexican tax authority) regulations.

Required Experience:

Senior Manager

Key Skills

SAAS
Customer Service
Cloud
Healthcare
Account Management
CRM
Salesforce
Infrastructure
Client Relationships
New Customers
Territory
Trade shows
Sales Goals
Sales Process
Analytics

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About Company

Samsara

Publicly traded company [NYSE: IOT] offering a single platform for fleet operations at scale. Products include real-time GPS, ELD, AI-powered dash cams, telematics, maintenance, routing, & driver app. Recognized by the Forbes Cloud 100.

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