Quality Manager P3

Gurgaon - India

Monthly Salary: Not Disclosed

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

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Job Responsibilities:

The purpose of the role varies depending on the assigned functional group:
Quality Operations Supports Operations team in delivery of services ensuring client and company specific quality standards are met.

The following is a non-exhaustive list of responsibilities and areas of ownership of the Quality Manager:

Supports the coordination planning and execution of LQA including processes related to arbitration escalation and ensures results from resources for preventative and correction actions.

May own a portfolio of designated accounts regarding quality while anticipating their needs analyzing root causes performing corrective and preventive actions and escalation matters while maintaining documentation.

May support the development of new processes and assess current processes to lead and drive process improvements.

Is responsible forcompletion of tasks & responsibilities within the assigned functionalgroup

May be managing a team or a group of externalresources

Analyzes data on quality and vendor performance produces statistical quality reports and creates related documentation on RCA QIP and CAPAs.

May perform Content Type Analysis and coordinate test translations

Training and support

Designs provides coordinates and/orsupports the delivery of trainings tointernal and/orexternal resources.

Analytics Reporting Knowledge and Asset Management

May contribute to preparation of presentation for QBRs or other Quality initiatives.

May manageanalyzedataor create reports related to performance trends and other statistical quality reports.

May maintain language assets especially terminology management

May own design and setup of quality framework

May be the mainPoCfor external operating as part of the Quality team

May supervises coaches andmentorsother members of the Quality team.

Communication

Organizes and hosts meetings with different stakeholders as applicable.

Acts as consultant on language quality issues.

Participates in global quality initiatives as required.

Collaborates and coordinatesacross all Quality Focus areasasrequired

Confident in managing communication with a team of Project Managers.

Confident in managing the client-facing communication.

Additional Job Details:

Skills & Knowledge

- Experience with Translation Memory tools Translation Management Systems and Machine Translation Post-editing processes and tools.

- Experience with main CAT tools Phrase etc.

- Knowledge of Passolo QA check X-bench and/or other Language QA toolsrequired

-Demonstratesgoodnegotiationskills andsituationalawareness

-Detailoriented and process driven

-Strong in problem solving with attention totime constraints while being accountable for the quality of the deliverables

-Takes initiative and ownership to get the job done while being a team player

- Understandsthe importance of SMART objectives

-Understands the need toshare knowledgebuild successors and does not hold back upcoming talent

- Results driven work ethic withhigh Energy and Enthusiasm levels

-Ability to manage multiple priorities in a fast-paced time-sensitive and deadline-driven work environment.

- Ability to adapt in changing work environment.

- Excellent communication skills with the ability to present structured argumentsto diverse audiences incl. colleagues customers and vendorsand influence others

Experience

-Experience and proven track record in Localization Vendor Language or Quality Management

-Management or Quality Management specifically (>4 years)

-Working experience in an ISO quality certified translation companymay be required

- Experience in Agile Methodology and/or Lean Six Sigma isan advantage

-Fluent in English (both written and spoken); an additional language at a fluent level(both verbal & written)preferred

Education

Masters Degree and experience in the industry in lieu of Masters Degree acceptable. Fields: Linguistics Foreign Languages Modern Languages Translation or related fields.

Required Experience:

Manager

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