Business Operations Analyst
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Job Location:
Detroit, MI - USA
Monthly Salary:
$ 55000 - 95000
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
General information
Ally and Your Career
The Opportunity
Are you ready to make a meaningful impact in a dynamic digital marketplace As a Business Process Analyst youll play a pivotal role in supporting our SmartAuction and white label websites working closely with our Business Process Director and Team this engaging position youll be the go-to resource for both internal and external customers ensuring seamless daily operations and delivering exceptional support. Youll take ownership of reconciling daily settlement activities help bring innovative programs and processes to life and proactively identify and mitigate risks. If you thrive in a collaborative environment and are passionate about driving operational excellence we invite you to join our team and help shape the future of our business!
The Work Itself
- Daily monitoring and reconciliation of settlement / payment activities and prompt resolution of any discrepancies
- Key customer support as needed ensuring were exceeding their expectations
- Brings operational and settlement/payment expertise to support the implementation of new operational processes and/or enhancements to existing processes
- Provide superior customer experience ensuring all escalations to our support mailbox are handled professionally timely and accurately
- Identification and clear escalation of potential risks and issues to leadership
- Ensures all desk policy and procedures are maintained and accurate
- Miscellaneous duties as assigned
The Skills You Bring
- 1 year experience in Auto Finance or Financial Audit required
- Proficiency in Microsoft Excel: Ability to create update and reconcile spreadsheets; comfortable with basic formulas and data organization.
- Basic Accounting/Math Skills: Understanding of debits credits reconciliation and handling financial transactions.
- Customer Service Communication: Ability to professionally handle sensitive financial discussions with external customers (dealers/vendors) via email and phone.
- Email Management: Skilled in managing and responding to high-volume business-critical emails.
- Attention to Detail: Accurate tracking and matching of receivables and payments.
- Self-Starter: Capable of independently managing tasks and collaborating with team members as needed.
How Well Have Your Back
Allys compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life including:
- Time Away:Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
- Planning for the Future:plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions student loan pay downs and 529 educational save up assistance programs tuition reimbursement employee stock purchase plan and financial learning center and financial coach access.
- Supporting your Health & Well-being:flexible health and insurance options including medical dental and vision employee spouse and child life insurance short- and long-term disability pre-tax Health Savings Account with employer contributions Healthcare FSA critical illness accident & hospital indemnity insurance and a total well-being program that helps you and your family stay on track physically socially emotionally and financially.
- Building a Family:adoption surrogacy and fertility assistance as well as paid parental and caregiver leave Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
- Work-Life Integration:other benefits including Mentally Fit Employee Assistance Program subsidized and discounted Weight Watchers program and other employee discount programs.
- Other compensations:depending on the role for which you are considered you may be eligible for travel allowances relocation assistance a signing bonus and/or equity.
- To view more detailed information about Allys Total Rewards please visit this link: We Are:
Ally Financial is a customer-centric leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on Doing it Right and being a trusted financial-services provider to our consumer commercial and corporate customers. For more information visit .
Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age race color sex religion national origin disability sexual orientation gender identity or expression pregnancy status marital status military or veteran status genetic disposition or any other reason protected by law.
We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests email us at Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.
Required Experience:
IC
Key Skills
- SQL
- Agile
- Business Analysis
- Visio
- Waterfall
- Business Process Modeling
- Requirements Gathering
- User Acceptance Testing
- Business requirements
- SDLC
- Systems Analysis
- Data Analysis Skills
About Company
Manage your money with Ally: online banking, auto financing, and investments. Financial products designed to help you pursue your goals.
