Customer Experience Processing Specialist
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Job Location:
Monthly Salary:
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Recruitlytics supports service operations and administrative processing for teams that need accuracy structure and fast turnaround times. We focus on delivering consistent customer communication and clean documentation standards.
Role Overview
We are hiring a Customer Experience Processing Specialist to manage service requests validate records and support internal administrative workflows. This role requires strong written communication professional judgment and high attention to detail.
Responsibilities (Day-to-Day)
Process incoming requests and categorize them properly for workflow routing
Write professional customer responses including confirmations updates and completion messages
Validate customer information ensuring accuracy across records and case details
Maintain clean trackers notes task lists and status updates across systems
Coordinate follow-ups with internal teams and ensure tasks progress without delays
Organize digital records and maintain a structured file environment
Support admin tasks such as report formatting documentation updates and scheduling coordination
Identify recurring support issues and escalate patterns for workflow improvement
Maintain service quality through consistent writing accurate logging and timely execution
Requirements
Strong written English with professional communication standards
Proficiency with spreadsheets (Sheets/Excel) and digital tools
High attention to detail and the ability to manage tasks independently
Reliable internet and consistent availability
Proficiency with spreadsheets and online systems
High attention to detail and consistent accuracy
Self-management and reliable availability
Ability to work professionally with minimal supervision
Coordination & Workflow Execution
Follow up with internal teams to ensure progress and completion
Track deadlines prevent missed tasks and escalate when required
Provide daily updates on completed and pending items
Documentation & Reporting
Organize digital files and keep documentation structured
Assist with reporting summaries and case review preparation
Identify process gaps and suggest improvements to reduce error
Customer Experience Administrative Support Operations Support Data Processing Case Tracking Service Requests Remote Support Documentation Excel Google Sheets
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
