Customer Experience Processing Specialist

Company Overview

Recruitlytics supports operational service workflows for growing organizations by delivering reliable customer request processing documentation accuracy and administrative coordination. We work with structured workflows detailed tracking systems and professional communication standards.

Role Summary

Recruitlytics is hiring a Customer Experience Processing Specialist (Administrative Operations) to support customer communications and internal processing workflows. You will be responsible for receiving requests verifying submitted information updating internal trackers and ensuring every case is processed and documented properly.

This position requires a strong focus on accuracy organization and professionalism. Its ideal for individuals who enjoy structured work clear procedures and measurable performance.

Key Responsibilities

Customer Support Processing

• Review customer messages and service requests through assigned channels

• Respond using professional templates and adapt messaging to match each request

• Provide clear next steps status updates and closure confirmations

• Maintain respectful calm and consistent communication

Administrative Data Processing

• Enter and verify information in internal systems and spreadsheets

• Maintain clean record structure correct formatting and clear case notes

• Identify missing details and follow up to complete required information

• Update progress and status fields in real time

Workflow & Task Coordination

• Route tasks to internal departments and track progress until completion

• Follow up on open items daily to prevent delays or missed tasks

• Escalate priority items with clear context and supporting notes

• Ensure tasks meet internal guidelines and quality standards

Documentation & Reporting

• Maintain organized digital files and documentation logs

• Keep trackers updated for reporting and audit purposes

• Provide daily or weekly summaries upon request

• Identify recurring issues and report trends to improve workflows

Required Qualifications

• Strong written communication skills (professional and clear)

• Comfortable working with Google Workspace or Microsoft Office

• Strong attention to detail and accuracy in repetitive tasks

• Ability to work independently and follow step-by-step processes

• Reliable internet and consistent availability

Preferred Experience

• Customer service operations admin processing or back-office support roles

• CRM or ticketing systems experience

• Quality assurance or documentation-focused work

Required Skills

Accuracy Organization Communication Tracking Documentation Consistency Ownership

What Recruitlytics Offers

• Fully remote setup with structured training

• Clear internal processes and expectations

• Stable work volume and supportive team environment

• Growth opportunities based on performance and reliability

How to Apply

Submit your application
Qualified candidates will receive next-step onboarding instructions.