Metering Specialist

Our priority is to match the right person to the right role and we never want salary to be a barrier to applying. Regardless of your current pay well ask about your salary expectations during the application process and our Talent Team will have an open honest conversation during the talent call to understand your skills and explore our salary options. If you have questions around salary please feel free to ask us!

Location: Chiswick London or Manchester - Hybrid 2 days per week

Sponsorship: We are unable to offer sponsorship for this role

The Role

Reporting to our Metering Team Leader were looking for a Metering Specialist to join the team. Metering within So Energy is undergoing an exciting transformation with the introduction of smart metering and transformational new technologies. This role might be for you if you thrive in a fast-paced environment work well within a team and are passionate about what you do.

Why So Energy

So Energy was created in 2015 because we knew energy suppliers could be better. Since then weve grown rapidly but sustainably with 300000 customers and over 450 Energists (what we call our people). But were not done! Were on the road to a net-zero future and thanks to our partnership with ESB were well on the way. Were customer-centric tech-led and passionate about sustainability.

Were driven to do our best for our customers for each other and for our planet. Thats why weve built a workplace culture thats supportive empowering inclusive and full of opportunities to grow and make an impact.

At So Energy we take pride in our values-driven culture. We live and breathe by our six core values that guide everything we do:

• Clear

• Honest

• Ambitious

• Inquisitive

• Caring

• Sustainable
  

What youll be getting up to in this role:

• Providing on day support for our installers on our rollout of second-generation smart meters

• Working through reports to resolve issues with our smart meter portfolio

• Effectively managing a workload of tickets that monitor the progress of problem resolution on specific customer accounts.

• Effectively managing the relationship with our customer base also by answering inbound contact within the previously defined SLAs.

• Contributing to a one contact resolution by reducing the need for customer contact through effective management of customer accounts.

• Maintain quality service by establishing and enforcing organisation standards.

• Prepare reports by collecting analysing and summarising information.

Youre a great match if:

• Be a problem solver identifying issues and looking for solutions

• Be flexible reliable and reactive to customer demand

• Understand and monitor agreed SLAs and act where appropriate

• Be a key contributor to process improvements by highlighting ideas to Team Leader.

• Be able to prioritise your workload and adapt to change dependant on customer and business requirements.

• Meet personal and team targets

• Handle customer enquiries as they come in via our service channels ensuring responses are within agreed SLAs

• Drive for Results One Contact Resolution SLA Productivity & Quality
  

Research shows that some underrepresented people are less likely to apply for a role unless they are 100% qualified. We believe your experience skills and passion will set you apart. We encourage you to apply and tell us about your journey even if you dont tick all the boxes.

Our Hiring Process:

1. Talent Screen - 20 minutes Teams call w/c 5th January

2. Hiring Manager competency-based Interview

Whats in it for you

Smart Working Charters

• Hybrid working Each team has its own Smart Working Charter. Ask your talent partner for more details.

Growth & Development

• Personalised learning & development budgets to support your growth journey L&D buddies to guide you along the way.

• Educational Sponsorships like Code First Girls.

• Internal learning platform with thousands of valuable resources.

Pay & Reward

• Up to 10% performance bonus based on company and personal performance.

• Annual Salary Reviews to ensure we remain competitive in the market.

• Commitment to being a real living wage provider.

Time Off That Matters

• Your birthday off it only comes once a year so enjoy it!

• 3 So Giving Days spend time supporting a cause you care about.

• Enhanced family leave supporting you through every life chapter.

Health & Wellbeing

• Unmind Access to personalised coaching or therapy to support your mental wellbeing.

• Physical Support Free eye tests flu vaccinations.

• Access to Perkbox Additional wellbeing & savings benefits.
  

• Menopause Policy To ensure all employees are being taken care off.

Belonging & Recognition

• Affinity Groups join one of our employee groups to foster meaningful connections.

• Bi-annual Value Awards because your hard work deserves recognition.

• Monthly events to find balance and bring our team together.

• Charitable Fundraising to give back to our communities.
  

Diversity Equity Inclusion & Belonging

As a Disability Confident Committed employer we encourage applications from everyone and we will ensure fair and accessible recruitment for all. At So Energy were committed to cultivating an environment that promotes diversity equity inclusion and belonging. We are a global community and we believe our unique qualities should be celebrated as they are critical to our innovation. Its essential to us that you bring your authentic self to work every single day no matter your age ethnicity religion citizenship gender identity sexual orientation disability status caring responsibilities neurodiversity or otherwise. Inclusion isnt just an initiative at So Energy. We strive to embed it throughout our entire culture.