Workplace Experience Specialist

Salary: 43000 - 53000 up 10% performance related bonus

Location: Chiswick London

Sponsorship: We are unable to offer sponsorship for this role

This role requires 5 days per week in the office Monday to Friday 8am to 5pm

The Role

Our office is a place where people feel welcome supported and ready to do their best work and this role will play a pivotal role in making that happen every single day. As our Workplace Experience Specialist youll be the go to person at the heart of our space that keeps our office running smoothly. From greeting visitors and onboarding new starters to keeping supplies stocked and spaces ready youll make sure every detail contributes to a great day at work for everyone here.

This role is hands on people focused and operational in nature. You will be the first point of contact for all office related matters taking pride in creating an environment that is organised inviting and well maintained. If you enjoy being the go to person love creating positive employee experiences and thrive in a busy people centred environment this is the role for you.

Reporting to Vivian our Head of People Operations

Why So Energy

So Energy was created in 2015 because we knew energy suppliers could be better. Since then weve grown rapidly but sustainably with 300000 customers and over 450 Energists (what we call our people). But were not done! Were on the road to a net-zero future and thanks to our partnership with ESB were well on the way. Were customer-centric tech-led and passionate about sustainability.

Were driven to do our best for our customers for each other and for our planet. Thats why weve built a workplace culture thats supportive empowering inclusive and full of opportunities to grow and make an impact.

At So Energy we take pride in our values-driven culture. We live and breathe by our six core values that guide everything we do:

• Clear

• Honest

• Ambitious

• Inquisitive

• Caring

• Sustainable
  

What youll be getting up to in this role:

• Act as the welcoming front of house presence greeting visitors handling deliveries and managing post and courier services.

• Open the office each day ensuring the space is ready for use.

• Coordinate and support new starter onboarding including building access welcome packs and facilities inductions.

• Be the first point of contact for office queries overseeing the facilities inbox providing support and escalating issues where necessary.

• Liaise with external vendors and service providers including cleaning maintenance and building management to ensure smooth day to day operations.

• Proactively seek opportunities to improve how the office runs from processes to small daily details. Implement simple impactful changes that make the workplace experience even better.

• Collaborate closely with a range of teams and stakeholders from People Operations and Governance to IT and senior leadership to ensure the workplace supports everyones needs and adapts as the business evolves.

• Support food ordering and the coordination of team lunches treats and small in office events.

• Oversee basic workplace safety requirements acting as Fire Warden and first aid coverage including organising drills and maintaining compliance records.

• Manage access control visitor management and security procedures ensuring safe and secure workplace practices.

• Maintain and order office supplies snacks drinks and consumables ensuring all communal areas are well stocked and presentable.

• Assist with any office change including layout changes and minor maintenance coordination.

• Contribute to continuous improvement projects proactively suggesting and implementing changes that make the office run more smoothly and enhance the overall workplace experience

Youre a great match if:

• You have the ability to work independently and manage multiple competing priorities with a calm proactive approach.

• A strong customer service mindset and excellent communication skills.

• Highly organised proactive and able to manage multiple priorities with attention to detail.

• Confident managing basic budgets and ordering processes

• Understanding of workplace safety and willingness to complete Fire Marshall and First Aid training (provided).

• Enjoys interacting with people and has a service mindset.

• Comfortable with hands on tasks such as restocking supplies.

• Enjoys interacting with people and has a service mindset.

• Previous experience in reception customer service front of house hospitality or office coordination.

• Experience liaising with vendors contractors and building management.

• A continuous improvement mindset. Looking for opportunities to make things run better smarter and more smoothly.

• Confident working with a wide variety of teams and stakeholders building strong relationships and communicating effectively across all levels.

Research shows that some underrepresented people are less likely to apply for a role unless they are 100% qualified. We believe your experience skills and passion will set you apart. We encourage you to apply and tell us about your journey even if you dont tick all the boxes.

Our Hiring Process:

1. Talent Screen - 20 minutes Teams call

2. Interview with our Head of L&D & our Internal Comms & Engagement Manager

3. Final stage in person interview and presentation with our Head of People Operations & People Director

Whats in it for you

Smart Working Charters

• Hybrid working Each team has its own Smart Working Charter. Ask your talent partner for more details.

Growth & Development

• Personalised learning & development budgets to support your growth journey L&D buddies to guide you along the way.

• Internal learning platform with thousands of valuable resources.

Pay & Reward

• Up to 10% performance bonus based on company and personal performance.

• Annual Salary Reviews to ensure we remain competitive in the market.

• Commitment to being a real living wage provider.

Time Off That Matters

• Your birthday off it only comes once a year so enjoy it!

• 3 So Giving Days spend time supporting a cause you care about.

• Enhanced family leave supporting you through every life chapter.

Health & Wellbeing

• Unmind Access to personalised coaching or therapy to support your mental wellbeing.

• Physical Support Free eye tests flu vaccinations.

• Access to Perkbox Additional wellbeing & savings benefits.
  

• Menopause Policy To ensure all employees are being taken care off.

Belonging & Recognition

• Affinity Groups join one of our employee groups to foster meaningful connections.

• Bi-annual Value Awards because your hard work deserves recognition.

• Monthly events to find balance and bring our team together.

• Charitable Fundraising to give back to our communities.
  

Diversity Equity Inclusion & Belonging

As a Disability Confident Committed employer we encourage applications from everyone and we will ensure fair and accessible recruitment for all. At So Energy were committed to cultivating an environment that promotes diversity equity inclusion and belonging. We are a global community and we believe our unique qualities should be celebrated as they are critical to our innovation. Its essential to us that you bring your authentic self to work every single day no matter your age ethnicity religion citizenship gender identity sexual orientation disability status caring responsibilities neurodiversity or otherwise. Inclusion isnt just an initiative at So Energy. We strive to embed it throughout our entire culture.