L1 Technical Support

Troy, MI - USA

Monthly Salary: Not Disclosed

Posted on: 20 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: L1 Technical Support

Location: Troy MI

Experience: 6Months 1.5 years experience in voice/on-call support

Qualification: High School Diploma / Any Technical Diploma

Job Description:

We are hiring L1 Technical Support Executives for an on-call/voice support process. The role involves handling inbound/outbound technical support calls and providing first-level assistance to customers. Candidates must have excellent communication skills and basic technical knowledge.

Key Responsibilities:

Handle inbound technical support calls professionally
Understand customer issues and provide first-level troubleshooting
Resolve basic hardware software and connectivity issues
Log and update call details in the ticketing system
Escalate complex issues to higher support levels when needed
Ensure high customer satisfaction through clear communication

Required Skills:

Excellent verbal communication skills
Clear and confident phone etiquette
Basic understanding of computers OS and troubleshooting
Good listening and problem-solving abilities
Willingness to work in shifts/on-call environment

Eligibility:

High School Diploma / Any Technical Diploma.
6Months 1.5 years experience in voice/on-call support.
Candidates with strong communication skills preferred.

Job Title: L1 Technical Support Location: Troy MI Experience: 6Months 1.5 years experience in voice/on-call support Qualification: High School Diploma / Any Technical Diploma Job Description: We are hiring L1 Technical Support Executives for an on-call/voice support process. The role involves ...