IT Technical Support Specialist, Onsite

Vernon, NY - USA

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

IT Technical Support Specialist Onsite

The IT Technical Support Specialist is responsible for providing comprehensive technical assistance and support to end users across the organization. The IT Technical Support Specialist reports directly to the IT Manager and plays a critical role in maintaining the reliability security and efficiency of the organizations technology infrastructure. This position is 100% Onsite in Vernon CA.

IT Technical Support Specialist Responsibilities:

Hardware & Equipment:

- Set up and configure desktop computers peripherals and user accounts assigning appropriate security levels.

- Install repair and maintain hardware peripherals and related components including microcomputers label printers and laser printers.

- Install repair and remove wire and cable lines as needed.

- Configure printers scanners and other devices for network use.

- Test personal computers and peripherals on a network to diagnose hardware versus software problems.

- Work with hardware vendors to resolve equipment failures and problems.

- Test and repair faulty equipment to ensure optimal functionality.

Software & Applications:

- Install configure and maintain software applications across the organization.

- Test programs and validate software functionality prior to deployment.

- Provide technical support in the use of personal computer hardware and software.

- Administer user accounts through Microsoft 365 Admin Center including setup and configuration for new users.

- Support Microsoft 365 services including Exchange Online SharePoint Teams OneDrive and related applications.

Troubleshooting & Support:

- Troubleshoot and diagnose technical problems implement corrective action procedures and escalate to other technical resources as appropriate.

- Provide end-user technical support across hardware and software environments.

- Monitor production scheduling execution and the successful completion of production jobs.

- Monitor computer networks and systems to ensure availability and performance.

- May perform routine security checks on the system.

Projects & Additional Duties:

- Assist with complex technical projects assigned by the IT Manager.

- Contribute to departmental and organizational goals by accomplishing related duties as required.

Qualifications :

IT Technical Support Specialist Qualifications:

- Associates degree in Information Technology Computer Science or a related field; or equivalent combination of education and experience.

- 1-3 years of experience in an IT support or helpdesk role.

- Experience with Microsoft 365 administration and support strongly preferred.

- Proficiency in configuring and troubleshooting Windows-based desktop and laptop computers.

- Working knowledge of Microsoft 365 services: Exchange Online SharePoint Teams OneDrive.

- Experience with network printing scanning devices and peripheral setup.

- Familiarity with LAN/WAN networking concepts and cabling.

- Ability to diagnose and resolve hardware and software issues efficiently.

- Understanding of IT security best practices and user account management.

- Strong communication skills with the ability to explain technical concepts to non-technical users.

- Excellent problem-solving and analytical abilities.

- Ability to prioritize and manage multiple tasks in a fast-paced environment.

- Strong customer service orientation and professional demeanor.

- Ability to work independently and collaboratively within a team.

- Detail-oriented with strong organizational skills.

- CompTIA A Network or Microsoft certifications (e.g. MS-900 MD-102).

- Experience with IT ticketing systems.

- Familiarity with Active Directory and group policy management.

- Prior experience supporting enterprise-level environments.

- Ability to lift and carry equipment up to 50 lbs.

- Ability to work in confined spaces under desks and in server room environments.

- Frequent sitting standing bending and reaching required.

Benefits include medical insurance retirement plan PTO etc.

Keywords: Vernon CA Jobs IT Technical Support Specialist IT Support Helpdesk Microsoft 365 Windows Exchange SharePoint Teams OneDrive LAN WAN Printers IT Security IT Ticketing Active Directory Group Policy CompTIA A Network Microsoft Certifications MS-900 MD-102 Endpoint Administrator Network Networking California Recruiters IT Jobs California Recruiting

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Employment Type :

Full-time

IT Technical Support Specialist Onsite The IT Technical Support Specialist is responsible for providing comprehensive technical assistance and support to end users across the organization. The IT Technical Support Specialist reports directly to the IT Manager and plays a critical role in maintainin...