Onsite Support AnalystTrainer

Raleigh, WV - USA

Monthly Salary: Not Disclosed

Posted on: 17 hours ago

Vacancies: 1 Vacancy

Job Summary

About SoftPro
SoftPro is the nations leading provider of real estate closing and title insurance software. A division of Fidelity National Financial (NYSE: FNF) SoftPros technology solutions are trusted by thousands of law firms and title companies across the country and play an essential role in residential and commercial real estate transactions. Our headquarters is in Raleigh North Carolina.

Why Join SoftPro

We believe in taking care of our people and fostering a culture of excellence. Heres what we offer:
Comprehensive Benefits: Medical dental vision disability and more
Financial Wellness: 401(k) with company match and Employee Stock Purchase Plan
Generous Paid Time Off: vacation holidays and parental leave
Flexibility: Some positions are eligible for 100% remote work plus hybrid options for those living near our Raleigh HQ

Award-Winning Culture
SoftPro has received national recognition for our outstanding customer service and innovative products. We were recently named a 2025 Best Place to Work by the Triangle Business Journalan honor weve earned 13 times since 2012!

Join Us and Live Our Core Values
At SoftPro our success is built on the principles we live every day:

Deliver AMAZING Customer Service
Be an AWESOME Teammate
Adopt a Sense of Urgency
Innovate to be Efficient
Produce Quality Work
Take Initiative
Go the Extra Mile

If these values resonate with you wed love to have you on our team!

Onsite Support Analyst/Trainer
As an Onsite Support Analyst/Trainer you will provide onsite support and training to SoftPro customers as they implement SoftPro Select. This position can be based out of our Raleigh NC office or from a remote location. Employees in this position will travel to various customer locations within the US. All travel is paid for by the company. When not traveling to customer locations employees in this position will work from their home office.

Additionally you will:

Be able to travel up to 85% (annually) to client locations across the US.
Provide onsite escrow and/or title support to various direct operations as they go live on SoftPro Select.
Assist direct operations with various tasks including but not limited to CDF/Commercial/order balancing Prelim/Commitment Policy production and other related title and closing processes relating to SoftPro Select.
Document key issues and report those to the appropriate parties so that resolution can be reached quickly for the operations.
Provide a high level customer service to each operation assigned to you at all times.
Provide additional backup support to the help desk when not at a customer location.
Additional duties as assigned.

Skills/Experience We Are Looking For:

2 years experience with real estate transactions related to title or closing/escrow production.
Prior experience with SoftPro Select is a plus!
Must be familiar / comfortable with working in the Microsoft Windows operating system and applications.
The ideal candidate should be able to demonstrate Amazing Customer Service and will have a great attitude and feel comfortable working in a high-paced team environment.

Why Youll Love Working Here
Be part of a supportive fun team that values innovation and collaboration.
Enjoy opportunities for professional growth and continuous learning.
Make a real difference by helping customers succeed with tools that power the real estate industry.

Ready to Make an Impact
Join a team that values innovation collaboration and excellence. Apply today and discover why SoftPro is consistently recognized as one of the Best Places to Work!

Equal Opportunity Employer
FNF its affiliates and subsidiaries is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex age disability protected veteran status national origin sexual orientation gender identity or expression (including transgender status) genetic information or any other characteristic protected by applicable law.

Required Experience:

About SoftProSoftPro is the nations leading provider of real estate closing and title insurance software. A division of Fidelity National Financial (NYSE: FNF) SoftPros technology solutions are trusted by thousands of law firms and title companies across the country and play an essential role in res...

We believe in taking care of our people and fostering a culture of excellence. Heres what we offer:
Comprehensive Benefits: Medical dental vision disability and more
Financial Wellness: 401(k) with company match and Employee Stock Purchase Plan
Generous Paid Time Off: vacation holidays and parental leave
Flexibility: Some positions are eligible for 100% remote work plus hybrid options for those living near our Raleigh HQ

Deliver AMAZING Customer Service
Be an AWESOME Teammate
Adopt a Sense of Urgency
Innovate to be Efficient
Produce Quality Work
Take Initiative
Go the Extra Mile

Be able to travel up to 85% (annually) to client locations across the US.
Provide onsite escrow and/or title support to various direct operations as they go live on SoftPro Select.
Assist direct operations with various tasks including but not limited to CDF/Commercial/order balancing Prelim/Commitment Policy production and other related title and closing processes relating to SoftPro Select.
Document key issues and report those to the appropriate parties so that resolution can be reached quickly for the operations.
Provide a high level customer service to each operation assigned to you at all times.
Provide additional backup support to the help desk when not at a customer location.
Additional duties as assigned.

Skills/Experience We Are Looking For:

2 years experience with real estate transactions related to title or closing/escrow production.
Prior experience with SoftPro Select is a plus!
Must be familiar / comfortable with working in the Microsoft Windows operating system and applications.
The ideal candidate should be able to demonstrate Amazing Customer Service and will have a great attitude and feel comfortable working in a high-paced team environment.

Required Experience: