Transfer- Child Support Officer Level III

Class Code 28001: Child Support Officer Level I/II

Transfer job postings are for County of Sacramento employees only.
In order to be qualified for a transfer:
1. You must meet the Minimum Qualifications of the new job.
2. The difference between the top salary steps (the highest pay rate within the range of pay) of your current job class and the job class that you intend to transfer into must be less than 5%.

There are three different transfer types that you may qualify for: interdepartmental transfer interclass transfer and voluntary demotion. These different transfer types are defined as:

• Interdepartmental transfer - a transfer in the same class from one County department to another.
• Interclass transfer - a transfer from one job class to a different job addition the difference between the top salary steps (the highest pay rate within the range of pay) of your current job class and the job class that you intend to transfer into must be less than 5%.
• Voluntary demotion - a transfer into a job class that pays less than 95% of your current class salary.

Knowledge of

• Basic interviewing techniques
• Methods of debt collection
• Basic resources available to locate individuals
• Basic procedures rules laws and methodologies pertaining to child support operations
• Investigative techniques and procedures
• Court procedures
• Service of legal process
• English grammar spelling punctuation and usage

• Gather assemble analyze and evaluate facts and evidence
• Draw conclusions and make proper recommendations
• Evaluate situations and people accurately and adopt effective course of action
• Establish and maintain effective working relationships
• Prepare clear concise and comprehensive correspondence and reports
• Keep accurate notes and records of activities
• Read and understand legal codes and cases
• Testify in court in a direct clear and concise manner
• Elicit information from hostile and/or uncooperative individuals

Minimum Qualifications

Either: 1. One year of full-time paid clerical experience in a county child support office with duties involving case intervention and/or in the customer service unit or in a health and human services program with responsibilities for determining eligibility.

Or: 2. One year of full-time paid collections work including skip tracing and interviewing debtors with a company or agency not using a collection agency.

Or: 3. Completion of an Associates Degree or 60 semester units from an accredited college or university.

Note: The word experience referenced in the minimum qualifications means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements.

Note: If the minimum qualifications include an educational or certificate/license requirement applicants must submit proof of requirements with the application. Failure to submit proof of requirements may result in disqualification from the examination. Unofficial transcripts are acceptable. For guidelines on submitting acceptable proof of educational requirements please click here or speak to someone in our office before the cut-off date listed in this notice.

General Qualifications

Criminal History and Background Checks:
The County may access criminal history information on candidates who have accepted a conditional offer of appointment for this class consistent with the provisions of Board of Supervisors Resolution No. 82-602 Personnel Policies and Procedures B-5 and applicable federal and state laws. The County shall not consider for employment any candidate who has been convicted of a felony or misdemeanor that relates to or impacts the candidates ability to perform the job duties of this class unless it is determined that mitigating circumstances exist. For purposes of accessing criminal history information the candidate will be fingerprinted. A subsequent arrest notification may be obtained.

The County may also conduct a background check on the candidate prior to appointment to a position within this class. The background check may include personal and professional reference checks credit history checks where authorized by Labor Code section 1024.5 Social Security Number verification professional license/registration verification military service information and driving history. Information obtained in the course of this background check will be considered by the appointing authority in the selection obtaining such information the County will comply with applicable consent and disclosure practices in the Fair Credit Reporting Act and the California Investigative Consumer Reporting Agencies Act.

License Requirement:
A valid California Driver License Class C or higher may be required at the time of appointment. Failure to obtain or maintain the appropriate California Driver License may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement. Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis.

Special Requirement:
Some positions in the class of Child Support Officer Level I/II may require the ability to communicate fluently in a language other than English. When required these special skills may be used in performing such tasks as the following:

1. Interviews and negotiates financial agreements with non-custodial parents to enforce court-ordered support obligations.
2. Locates absent parents investigates parents assets and income and notifies parents of intended legal action.

The Civil Service Commission approved the use of selective certification for special skills 6/22/90.

How to Apply

The County of Sacramento application form and responses to the Supplemental Questions are to be completed and submitted online.

Please remember:

• If you have previously applied online for a County job you must use the same Username account.
• Do not share your Username account with anyone else.
• If any additional documentation (such as copies of transcripts etc.) is required you will be contacted.
• Resumes may be attached to your submitted application however a notation of See Resume will not be accepted for the information requested on the application or the Supplemental Questions.
• Your application will be considered incomplete if the required information is not filled out in its entirety.
• Any notifications from the Employment Office about your Transfer application will be sent to you by email. Notices can also be accessed in your inbox.