IT Support Analyst (Technical Analyst Level I)

Adams, TN - USA

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: IT Support Analyst (Technical Analyst Level I)
Location: Adams Massachusetts
Work Type: Onsite (5 days/week onsite support)
Job Type: 12-month Contract
Rate: $35-$37/hr on C2C/1099

Notes: LOCAL / REGIONAL BASED candidate strong desired.

Role: The Technical Analyst Level I is responsible for providing support to end users on a variety of issues. It is a combination position of Help Desk Support and PC Maintenance.

Primary Duties and Responsibilities:

1. Maintains analyzes troubleshoots and repairs computer systems hardware and computer peripherals.

2. Documents maintains upgrades or replaces hardware and software systems.

3. Supports and maintains user account information including rights security and systems groups.

4. Identifies researches and resolves technical problems.

5. Responds to telephone calls email and personnel requests for technical support.

6. Documents tracks and monitors the problem in the Help Desk system to ensure a timely resolution and knowledge article information.

7. Participates in rotating On Call schedule supporting weekend and after-hours incidents.

Skills:

2 years of system administration experience database or network administration
Knowledge of Microsoft Windows and Microsoft Server products (such as Windows Server Sharepoint SQL Server IIS DFS etc.) and administrative applications.
General working knowledge of applications such as: Oracle RDMS Linux Microsoft Office Office 365 Azure as well as Networking Switches Firewalls and IP phone systems a plus
Knowledge of systems and networking software hardware and networking protocols
The incumbent should fully understand the role of computer networking and Information Technology in a manufacturing organization.
Ability to work well with people from many different disciplines with varying degrees of technical experience.

Job Title: IT Support Analyst (Technical Analyst Level I) Location: Adams Massachusetts Work Type: Onsite (5 days/week onsite support) Job Type: 12-month Contract Rate: $35-$37/hr on C2C/1099 Notes: LOCAL / REGIONAL BASED candidate strong desired. Role: The Technical Analyst Level I is responsib...