2010 Service Controller
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Job Location:
Witbank - South Africa
Monthly Salary:
Not Disclosed
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
We are hiring a Service Controller:
Are you a problem solver with a passion for customer service Join our dynamic team and make a difference in the world of telematics.
About the Service Controller position
The main purpose of this position is to ensure effective and efficient scheduling of New Installations Repairs and Re/De-installations by Technicians.
Service Controller responsibilities are:
- Receive new requests for installations from the New Business and Contracts Department
- Efficiently schedule all customer requests to ensure that Technicians time and knowledge is optimally used.
- Consistently monitor the progress of all calls logged and scheduled.
- Ensure all jobs are allocated to the technicians.
- Actively liaise with the control room to test customer vehicles when required.
- Ensure the use of all internal systems to allocate work to technicians.
- Ensure all necessary and required information is captured and updated on the system.
- To receive calls and or emails from customers requesting repairs and de and re-installations of their units.
- Attend to and proactively manage all customer requests and ensure query resolution.
- Ensure all information is accurately and timeously logged.
- Check warrantied and follow up to ensure accurate invoicing.
- Ensure all queries are escalated to the correct channels.
- Responsible for stock control.
Qualifications and experience:
- Minimum Matric or equivalent.
- 2-3 years of relevant work experience preferably within a call center/customer service environment.
- Proficiency in Microsoft Outlook Word and Excel.
- Fluent in English preferably bilingual in Afrikaans.
- Must be computer literate.
- Good customer relationship management (CRM) systems knowledge.
- Flexibility to work in shifts.
Skills required:
- Good written and verbal communication skills.
- Excellent problem-solving skills.
- Good decision-making.
- Exceptional customer service and interpersonal skills.
- Strong attention to detail and accuracy.
- Ability to handle difficult customer situations with empathy and professionalism.
- Ability to multitask prioritize and manage time effectively.
Closing Date: 19 January 2026 at 16:00
Key Skills
- Aviation Safety
- Corporate Banking
- Front Office
- AC Maintenance
- Cosmetics
- Art
About Company
We are hiring a TechnicianThe main purpose of this position is to be to install, repair, and service Ctrack units and other company-approved products. Please do not apply if you are not living in the area Main Job Functions: Conducting all pre and post-inspections in line with depart ... View more
