Installation Partner
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Job Location:
Monthly Salary:
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
Overview
Permanent
From 40000 - 50000 Pension PMI ShareSave 6.6 weeks holiday Field-based working
Field-Based (North-West and Central regions) CAR PROVIDED BY US
**A full driving license is required as the role will require you to be mobile across the North-West and Central regions of our store estate**
We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores our people and our whole business with everything it takes to help our millions of customers create a home theyll love. Join us as an Installations Partnerand youll be a big part of this.
Role Purpose: To partner the Regional Managers to support the delivery of B&Qs installations service strategy in supporting educating and coaching store leadership teams.
Whats the job
Key Accountabilities / Responsibilities:
Stores:
- Work in partnership with Regional Managers and Unit Managers to successfully implement the B&Q installations plan.
- Form strong relationships/partnerships within your regional teams.
- Have a regular discussion with Regional Managers and Unit Managers using data and insights to help identify trends in the installation performance and respond to regional opportunities.
- Support stores to resolve customer issues and HLC complaints protecting B&Q finance brand and customers.
- Work with our installations support team to effectively resolve all installation warranty claims.
- Review and ensure correct processes in place consistently in stores.
- Provide content for quality training tools and deliver training and dedicated coaching to build confidence and knowledge in stores.
Installers:
- Support stores with data lead insight for the sourcing recruitment development and engagement of quality installers.
- Help build installer relationships regularly listening to feedback and developing plans to improve our service.
- Identify capacity opportunities and offer support to recruit develop and engage quality installers.
- Work closely with regions to ensure installer capacity meets future demand and business targets.
Proposition:
- Develop the technical knowledge and capabilities of the store and installations support team.
- Propose and support the delivery of solutions to improve the installation proposition in conjunction with regional managers.
Key Business Relationships:
- Regional Managers
- Store Management Teams
- Store showroom Teams
- Installers (external)
- Legal
- Quality & Aftercare team
- Electrical Governing Bodies (external)
- Gas Safe Register (external)
- Installations service providers & Dispute resolution organisations (external)
What we need:
Required Skills & Experience:
- In depth knowledge of the installation industry
- Dispute resolution processes awareness
- Experience of dealing with customer issues and complaints.
- Ability to identify and solve problems.
- Excellent communication skills.
- Financial and business acumen.
- Leading change.
- Coaching and developing colleagues (remote/in person)
- Excellent analytical skills.
- Good level of skill in Microsoft Office /Teams/ SharePoint.
- Organised and efficient.
- Takes Responsibility.
- Excellent level of engagement and influencing skills.
- Excellent level of attention to detail.
Whats in it for me
As part of a great team youll be valued for who you are.Were committed to making B&Q more diverse and representative of the communities we serve where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary our benefits package includes an award-winning pension scheme bonus ShareSave options 6.6 weeks holiday payroll giving an Employee Assistance Programme shopping discounts colleague wellbeing benefits and lots more!
So we can support you during the application or interview process please contact for any recruitment adjustments.
Key Skills
- CCTV
- Low Voltage
- Customer Service
- Hand Tools
- Construction Experience
- Electrical Experience
- Mechanical Knowledge
- Service Technician Experience
- Schematics
- Security System Experience
- Power Tools
- Troubleshooting
About Company
Kingfisher plc is an international home improvement company with over 1,360 stores in nine countries across Europe. We operate under retail banners including B&Q, Castorama, Brico Dépôt, Screwfix, Tradepoint and Koçtaş, supported by a team of 77,000 colleagues
