Customer Service Officer
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Job Location:
Townsville - Australia
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
- Answer and respond to inbound phone calls regarding resolving customer issues delivery times quotes general/first level technical product information samples and other general enquiries.
- Maintain internal email mailbox.
- Order entry on SAP.
- Process invoices and credits.
- Customer support and enquiries .
- Liaise with freight providers for delivery coordination.
- Provide assistance to Sales and Logistics teams.
Qualifications :
- Previous experience within Customer Service/Call Centre or similar role.
- Have a strong understanding of Customer Service principles.
- Be self-motivated quick leaner with a can do attitude.
- Have excellent interpersonal / communication skills and attention to detail.
- Have excellent computer skills / administrative skills.
Additional Information :
As a market leader Sika Australia understands and recognizes the contribution employees make to the success of our business.
In return for your experience and commitment you will be rewarded with
- A competitive salary package.
- A supportive working environment with a strong positive company culture
- We invest in our employees you will be provided with all relevant training and development.
We thank you in advance for your application however only shortlisted candidates will be contacted.
Applicants must have valid AU working rights.
Successful applicants will be required to undergo a Pre-Employment Medical including a drug and alcohol screen.
Sika Australia is proud to be an Equal Employment Opportunity employer.
We value and seek diversity in our workforce.
Disclaimer Sika Australia does not accept unsolicited agency resumes. Sika Australia is not responsible for any fees related to unsolicited resumes.
We offer competitive salaries aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position education and/or training. We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.
Sika Australia uses Artificial Intelligence (AI) tools to support the initial screening of job applications based on inherent duties of the role. However we want to stress that AI does not make final decisions or disqualify candidates from consideration. Applications are carefully reviewed by our experienced hiring managers and recruiters to ensure a fair and thorough evaluation process.
By combining the efficiency of AI with the expertise and judgment of our hiring team we are able to identify top candidates while maintaining a human-centered approach to hiring.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
With more than 100 years of experience, Sika is a worldwide innovation and sustainability leader in the development and production of systems and products for commercial and residential construction, as well as the transportation, marine, automotive, and renewable energy manufacturing ... View more
