Payments WKO Client Service Lead

The Wholesale KYC Organization (WKO) supports client coverage with the fulfillment of Anti-Money Laundering (AML)/ KYC requirements managing specific client portfolios and serving as the primary KYC contact to ensure robust compliance.

As aKYC Client Service Lead within the Payments WKO organization you will play a critical role in ensuring compliance with regulatory requirements and internal policies related to Know Your Customer (KYC) processes. The KYC Client Service Lead collaborates closely with various stakeholders including Front Office teams Compliance and Legal departments to facilitate a seamless KYC process. They monitor KYC timelines provide updates to relevant parties and address any KYC issues or escalations that may Client Service Lead will be responsible for leading and managing complex KYC transformation initiatives from inception to completion while acting as an SME in the KYC role involves coordinating cross-functional teams and stakeholders managing project timelines and ensuring that project goals align with organizational objectives.

Job Responsibilities:

• Ensure KYC processes comply with regulations and internal policies.
• Conduct client due diligence and risk assessments for new and existing clients.
• Collaborate with Front Office Compliance and Legal to resolve inquiries and issues.
• Monitor KYC case progress and provide regular stakeholder updates.
• Analyze KYC data to identify trends and process improvement opportunities.
• Stay current on regulatory changes and update processes as needed.
• Support audits and provide required documentation.
• Lead comprehensive KYC project plans and present reports to senior management.
• Prepare and present project reports to senior management and stakeholders highlighting key milestones risks and outcomes.

Required qualifications capabilities and skills:

• 3 years experience in KYC AML compliance or related financial services roles.
• Strong knowledge of KYC/AML regulations and best practices.
• Analytical skills for risk assessment and documentation review.
• Attention to detail and accuracy in KYC processes.
• Excellent communication and collaboration skills.
• Experience with data analytics and reporting tools.
• Strong organizational and time management abilities.
• Adaptability to changing regulations and business needs.

Preferred qualifications capabilities and skills:

• Masters degree in Finance Business Administration Law or related field.
• Certifications: CAMS CFCS or equivalent.
• Proficiency in data analysis tools (SQL Excel Tableau).
• Project management experience and tool proficiency.
• Demonstrated leadership and mentoring skills.
• Experience delivering presentations to senior management.
• Change management experience especially with new processes or technology.

Please note this role is not eligible for employer immigration sponsorship.