Technical Support Engineer Network

Thales is a global technology leader trusted by governments institutions and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of aerospace and space cybersecurity and digital identity were driven by a mission to build a future we can all trust.

The Technical Support Engineer is based in Manila Philippines as the technical representative of Thales Airspace Mobility Solutions for purposes of supporting various projects pertaining to the Communications Navigation Surveillance / Air Traffic Management (CNS/ATM) System operated by the Civil Aviation Authority of the Philippines.

The Technical Support Engineer reports to the Manila based Site Deputy Project Manager as well as the engineering managers of the specific projects.

The Air Traffic Management System Upgrade Project will be the primary focus of the Technical Support Engineer with activities required for receipt and storage of hardware installation integration testing acceptance and support of the associated equipment and systems.

An installation subcontractor has been engaged to provide services to the Air Traffic Management System Upgrade Project and the Technical Support Engineer will be a key interface for the guidance and approval of the works completed by the subcontractor.

PURPOSE OF THE POSITION

To successfully deliver complex project infrastructure as an installed and integrated solution for the Philippine Air Traffic Management System through managing subcontractors scheduled works activities and testing relevant to the systems installation and system and network integration segments.

The Technical Support Engineer is responsible for the provision of installation activities and installer / contractor(s) supervision for the respective project/activity.

The Technical Support Engineer is a key member of the Airspace Mobility Solutions Philippine Branch Office that provides:

Technical and resource supervisory input to Hardware Integration and Deployment engineering activities
Skilled input to the hardware deployment and integration activities within the respective project engineering segment

RESPONSIBILITIES (Key accountabilities and responsibilities)

The Technical Support Engineer is responsible for the following:

Performing hardware deployment and installation activities for the successful delivery of project milestones. Activities include:
assisting with the design installation and implementation of hardware rack console structured cabling systems fibre optic copper computer equipment and networks across various customer sites
ensuring infrastructure requirements and design including shop drawings cable trays and paths labelling schema wiring schedules rack and console equipment layouts etc are met
leading the installation team (including subcontractors) for the installation of all site equipment
providing technical support for all site installation activities
arranging procurement of hardware and installation materials for projects
capturing and documenting the installed configuration
reviewing and updating the Engineering Deployment Documents i.e. Site Installation Plans to as built documentation based on each site installation
performing and/or supporting installation test and acceptance activities including the qualification of subcontractor test artefacts evidence and references with respect to both the acceptance and completion
supporting the Systems Engineering Manager (SEM) with the assigned project engineering tasks
supporting other engineering teams as appropriate to the role
act as a single point of contact during site installation testing and deployment activities
ensuring conformance of the installation to the design and customer requirement
ensuring conformance of all the installation activities in accordance with the Heath Safety & Environment (HSE) Management Plan.
The network integration activities include:
reviewing and capturing implementation changes regarding solution architecture drawings diagrams and Bill of Materials (BOM) including system interfaces
creating and/or updating Network Integration contributions to the Solution Specification and Design documentation Hardware Acceptance Test Procedures and other associated hardware integration documents
executing network configuration and parameters for the ATM solution(s) and coordinate with Hardware Deployment and Integration management for assembly of the ATM system. Also interface with Tools Engineering Customer Service and Site Services departments where necessary to accomplish this task
detailing configuration design load validation and hand over network infrastructure and associated equipment to Software Integration on customer sites
configuration of external interfaces to OSI Layer 4 including application and security considerations
supporting configuration changes to system platforms in factory and customer sites
identifying risks at solution architecture level and propose where possible alternate validated solutions
following the engineering processes.

CHALLENGES

Complexity in Air Traffic Control Systems
Subcontractor technical and performance management
Balancing competing priorities and workload

KEY COMMUNICATIONS

The Technical Support Engineer will report operationally to the Site Deputy Project Manager. The role will also communicate on a regular basis with the following stakeholders.
- Project Manager
- System Engineering Manager and
- Hardware Manager.

The Technical Support Engineer is expected to perform the following actions with or without prompting:
Identify and encourage industry best practice within the engineering environment
Attend project meetings as needed and as delegated by the Site Deputy Project Manager or Hardware Manager
Report to management any process conformity risks and project issues
Perform all allocated engineering activities on time
Actively manage any allocated budgets
Without prior agreement
Scheduling and organisation of sub-tasking relevant to allocated tasks
Solutions to engineering issues faced on site within scope.
Prioritisation of general daily tasks.
Recommendations to Management
Strategic decisions regarding staffing / resourcing
Possible areas / activities suited for outsourcing.
Risk management issues.

GENERAL / SPECIAL REQUIREMENTS

GENERAL
Comply with all relevant company Health Safety and Environmental (HSE) policies and framework and work practices with the intent of preventing or minimising accidental exposures to self colleagues visitors and/or the environment and to ensure safe work practises at all times.

Demonstrate personal commitment and involvement to all matters relating to HSE. Participate in consultation training and programs relating to HSE. Identify Risks and Hazards. Report incidents and provide feedback. Watch out for others maintain awareness of and strive to achieve HSE goals & objectives set by the company and your specific domain.

SPECIAL REQUIREMENTS
Travel throughout Philippines is required.
Drivers Licence essential.
Ability to work on multiple programs concurrently self-managing.

KNOWLEDGE SKILLS & EXPERIENCE QUALIFICATIONS

Electrical/Electronics/Computer Systems Engineer with a minimum of 3 years experience in networked computer system solutions.
CCNA - Cisco Certified Network Associate (Routing & Switching)

ESSENTIAL EXPERIENCE

Extensive previous experience in managing the physical delivery/installation of largescale complex mission critical systems
Supervision of subcontractors
ASNZ or MIL-STD Installation practises and management
Networking experience: 3 years
Linux experience (multiple distributions): 3 years
Previous experience in the verification & validation of hardware systems
Detailed knowledge of engineering documentation
Excellent customer facing skills

DESIRABLE EXPERIENCE

Linux certification or related experience in large scale Linux based networked computer systems
CCNP - Cisco Certified Network Professional (Routing & Switching)
Negotiation with suppliers and subcontractors.
Scripting (TCL/TK Perl & Shell)
MS Visio / AUTOCAD experience
Advanced reporting and stakeholder management skills

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