Senior Network Engineer

Makati City - Philippines

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

This is a remote position.

SUMMARY

The Senior Network Engineer is a senior technical contributor responsible for advanced network design implementation troubleshooting and escalation support across a diverse client base within a remote MSP environment. This role handles complex network incidents escalated from Tier 12 drives proactive improvements and serves as a subject matter expert in routing switching security and cloud networking. The engineer will work closely with clients and internal teams to deliver high-quality reliable managed network services.

JOB RESPONSIBILITIES

Design configure and manage enterprise-grade network infrastructure including routers switches firewalls and wireless systems (Cisco Palo Alto Fortinet Meraki Juniper etc.).
Lead advanced troubleshooting and root cause analysis for complex network issues including BGP and OSPF routing inter-VLAN routing QoS and WAN performance problems.
Architect and implement firewall policies NAT rules VPN tunnels (IPSec SSL) and advanced security configurations across multi-vendor environments.
Manage and optimize SD-WAN deployments MPLS circuits and hybrid WAN architectures for MSP clients.
Administer and troubleshoot cloud networking components in AWS (VPC Transit Gateway Direct Connect) and Azure (VNet ExpressRoute Azure Firewall).
Perform in-depth DNS DHCP and network services administration and troubleshooting.
Lead patching firmware upgrades and lifecycle management for network appliances across the client base.
Develop and maintain network monitoring strategies using tools such as LogicMonitor PRTG SolarWinds or equivalent platforms.
Manage and resolve escalated tickets within MSP platforms (ConnectWise FreshService etc.) and document resolutions thoroughly.
Conduct network assessments and produce architecture diagrams runbooks and technical documentation for client environments.
Conduct periodic network security posture reviews including vulnerability assessments configuration audits and hardening recommendations aligned with NIST CIS or client-specific frameworks.
Evaluate emerging network technologies vendor platforms and tooling on behalf of the MSP and provide recommendations for adoption into the standard service stack.
Support pre-sales and scoping efforts by participating in client discovery calls reviewing SOWs and contributing to network design proposals and SOW development.

SUPPORT AND OPERATIONS

Serve as the primary escalation point for network incidents and own resolution from escalation through closure.
Lead change management activities including planning scheduling implementing and validating production network changes.
Participate in on-call rotation and after-hours maintenance windows as required.
Collaborate with ISPs hardware vendors and cloud providers to coordinate circuit provisioning RMAs and complex issue resolution.
Assist in onboarding new MSP clients including network discovery documentation and transition planning.
Identify recurring issues and drive proactive improvements to reduce incident volume and improve client stability.

SOFT SKILLS AND PROFESSIONALISM

Excellent verbal and written communication skills required for client-facing interactions and technical documentation.
Ability to convey complex technical concepts to non-technical stakeholders clearly and professionally.
Strong time management skills with the ability to handle multiple client priorities simultaneously in a fast-paced remote MSP environment.
Collaborative mindset with a commitment to mentoring Tier 12 engineers and contributing to team knowledge sharing.
Self-directed and accountable with the ability to work independently in a fully remote setting with minimal supervision.

QUALIFICATIONS

Five to seven or more years of hands-on network engineering experience preferably in an MSP or multi-client managed services environment.
Deep expertise with at least two major network vendors (e.g. Cisco Palo Alto Fortinet Meraki Juniper).
Experience with network automation and scripting using Python Ansible PowerShell or similar tools.
Familiarity with compliance frameworks (HIPAA SOC 2 NIST PCI-DSS) as they apply to network security controls.
Exposure to ITSM and ITIL practices within a managed services delivery model.
A degree in Information Technology Computer Science Network Engineering or equivalent experience.
Required or highly preferred certifications include Cisco CCNP (Enterprise or Security) Palo Alto PCNSE Fortinet NSE 57 or equivalent advanced vendor certifications.
Additional desirable certifications include AWS Certified Advanced Networking Microsoft Azure Network Engineer Associate and CompTIA Network or Security.

JOB REQUIREMENTS

Should be willing to accept a long-term work-from-home arrangement.
Should be amenable to a permanent 24/7 shift schedule.

This is a remote position. SUMMARY The Senior Network Engineer is a senior technical contributor responsible for advanced network design implementation troubleshooting and escalation support across a diverse client base within a remote MSP environment. This role handles complex network inciden...