Senior Event Manager Signia by Hilton Atlanta
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Job Location:
Atlanta, GA - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
The Signia by Hilton Atlanta is looking for its next Senior Event Manager! Located in the heart of Atlanta Signia by Hilton Atlanta offers a world-class environment for meetings and events with exceptional service and premium amenities. Join our dynamic team and take part in delivering extraordinary experiences for our guests.
In this role you would be one of 5 senior event managers reporting to the director and assistant director of events! You would handle groups of 300 - 900 guests.
The ideal candidate for this position will possess three years of event experience minimum at a big box hotel (500 rooms 50000 square feet of meeting space) of Hilton or luxury brand!
The Benefits - Hilton is proud to have an award-winning workplace culture ranking #1 Best Workplace by Great Place to Work & Fortune. We support the well-being of our team members with a comprehensive benefits package which includes:
- Access to your pay when you need it through DailyPay
- Medical insurance coverage for you and your family
- Mental health resources
- Best-in-class paid time off (PTO)
- Go Hilton travel discount program
- Supportive parental leave
- Matching 401(k)
- Employee stock purchase program (ESPP) with a 15% discount
- Debt-free education: Access to a variety of educational credentials including college degrees professional certificates and more
- Career growth and development opportunities
- Team Member Resource Groups
- Recognition and rewards programs
*Available benefits may vary depending on property-specific terms and conditions of employment and the collective bargaining agreement if applicable.
What will I be doing
AsSenior Event Manager you will be responsible for event documentation and coordination with Sales hotel departments and customers to ensure consistent high-level service throughout the pre-event event and post-event phases. You will primarily handle complex events and ensure a seamless transition from sales to service and back to sales. You will also identify opportunities to maximize revenue through upselling and offering enhancements to create exceptional guest this role you may also support and act on behalf of the Director of Catering and Events. Specific responsibilities of the position include:
- Organize plan and prioritize duties by developing plans and goals.
- Communicate in a timely manner with internal and external clients via telephone email written documents or in person.
- Build and maintain strong client relationships to set and meet expectations delivering high-quality service.
- Demonstrate expertise in job systems products processes and industry knowledge.
- Resolve conflicts and negotiate solutions while handling complaints settling disputes and managing grievances.
- Sell and influence both internal and external clients to enhance event experiences.
- Analyze and evaluate issues to make decisions and solve problems effectively.
- Ensure high-quality service by communicating guest needs to others providing direction guidance feedback and individual coaching as needed.
- Participate in customer site inspections and assist with the sales process when required.
Perform additional duties based on business needs.
What are we looking for
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality - Were passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing all the time.
- Leadership - Were leaders in our industry and in our communities.
- Teamwork - Were team players in everything we do.
- Ownership - Were the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all! #LI-GL1
EOE/AA/Disabled/Veterans
Required Experience:
Manager
Key Skills
- Splunk
- IDS
- Solarwinds
- Cybersecurity
- Hospitality Experience
- FedRAMP
- Mobile Marketing
- Event Planning
- Events Management
- Event Marketing
- Cloud Development
- Siem
About Company
Stay at Avatar Hotel Santa Clara, Tapestry Collection by Hilton and uncover the unexpected at our one-of-a-kind hotel. As part of Hilton's Tapestry Collection, we are perfect for guests seeking an uncommon experience and peace of mind.
