Client Service Specialist Refugee Program

Houston, MS - USA

Monthly Salary: Not Disclosed

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Job Summary

Position Description

If youre looking to be a part of a collaborative environment where your skills can make an impact explore our current opportunities in creating a better future for public health.

About Harris County Public Health:

Harris County Public Health (HCPH) includes a network of more than 1100 public health professionals working together to improve health outcomes for the third most populous county in the United States. HCPH provides a multitude of services such as medical and dental services community programming and health education for the approximately 2.3 million people in unincorporated Harris County. Through its core values of innovation engagement and health equity HCPH strives to bring meaningful solutions to public health issues while keeping Harris County healthy and vibrant.

This is a grant-funded position.

Position Overview:

The Client Services Specialist supports patient care services provided by the Refugee Clinic. The Specialist is responsible for performing administrative tasks in accordance with all Harris County Public Health (HCPH) and Refugee Health Screening Program protocols. This position is responsible for client reception scheduling and maintaining medical records for the Refugee Health Screening Program.

Duties & Responsibilities:

Receives clients upon arrival completes registration verifies eligibility and documents insurance coverage.
Schedules and confirms appointments in the electronic medical record system.
Answers and manages incoming phone calls by routing clients appropriately and providing service information.
Prepares medical records for document imaging and scanning in accordance with HCPH Health Information medical record protocols.
Receives and monitors interpreter and taxi providers at the clinic.
Provides translation for clinical staff when needed.
Performs data entry and electronic data processing by using the program Electronic Medical Record (EMR) Microsoft Excel and any other related software.
Conducts home visits when necessary to retrieve medical records obtain consents and/or collect specimens.
Other duties as assigned.

Harris County is an Equal Opportunity Employer

you need special services or accommodations please call or email.

This position is subject to a criminal history check. Only relevant convictions will be considered and even when considered may not automatically disqualify the candidate.

Requirements

Education:

High school Diploma or GED

Experience:

At least one (1) year experience performing administrative office duties in a health care setting

Knowledge Skills and Abilities:

Proficient in MS Office Suite (Word Excel PowerPoint Outlook)
Understands ethics and public good; is concerned with public trust
Demonstrates respect for the opinions and beliefs of others
Excellent communication skills (verbal & written)
Ability to establish and maintain effective working relationships and foster teamwork in a diverse environment
Ability to maintain confidentiality when dealing with sensitive information
Ability to work well with public and staff members

Core Competencies:

Organizational Leadership

Understands the organizational mission

Understands ethics and public good; is concerned with public trust

Demonstrates respect for the opinions and beliefs of others

Collaboration

Contributes to an inclusive workplace where equity diversity inclusion and individual differences are valued and leveraged to achieve the vision and mission

Demonstrates a sense of responsibility for the success of the group

Collaborates with others to improve quality and address needs

Innovation

Ability to adapt to change

Interpersonal Abilities/Personal Characteristics

Treats others with courtesy sensitivity and respect

Behaves in an honest fair and ethical manner

Assesses and recognizes own strengths and weaknesses

Uses sound judgment

Self-motivated

Organizes and maintains work environment to allow for maximum productivity

Communication

Communicates clearly and effectively both orally and in writing

NOTE: Qualifying education experience knowledge and skills must be documented on your job application. You may attach a resume to the application as supporting documentation butONLY information stated on the application will be used for consideration. See Resumewill not be accepted for qualifications.

Preferences

Education:
Completion of a community college or business/technical school Medical Assistant program

Language:
Bilingual (English/Spanish/Arabic/ or other language)

General Information

Position Type and Typical Hours of Work:

This is a full-time grant-funded position
Days and hours of work are typically Monday through Friday from 8:00 am to 5:00 pm
Must be willing to flex work hours when required including weekends
Able to travel within Harris County as needed

Work Environment:

This job operates in a professional clinic environment. This role routinely uses standard office equipment such as computers phones photocopiers filing cabinets and fax machines.

Physical Demands:

This role requires the ability to lift carry push pull up to 50 pounds and bending & standing for periods at a time.

Work Location:

Harris County Public Health: Community Health & Wellness Division Refugee Program - 7457 Harwin Dr Houston TX 77036.

Employment may be contingent on passing a drug screen and meeting other standards.

Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.

Required Experience:

Position DescriptionIf youre looking to be a part of a collaborative environment where your skills can make an impact explore our current opportunities in creating a better future for public health.About Harris County Public Health:Harris County Public Health (HCPH) includes a network of more than 1...