Client Technologies Specialist 1 EOM Second Shift
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Job Location:
Augusta, ME - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Summary:
The Client Technologies Specialist 1 provides comprehensive support for personal computer platforms including installation configuration troubleshooting and maintenance. This role involves working with both Windows and Mac systems ensuring network connectivity and serving as a point of contact for technology support. The specialist will also participate in system testing performance analysis and user training while adhering to quality standards and proactively addressing customer needs.
The Client Technologies Specialist 1 provides comprehensive support for personal computer platforms including installation configuration troubleshooting and maintenance. This role involves working with both Windows and Mac systems ensuring network connectivity and serving as a point of contact for technology support. The specialist will also participate in system testing performance analysis and user training while adhering to quality standards and proactively addressing customer needs.
Location:Augusta Maine United StatesnWashington District of Columbia United States
Responsibilities:
- Monitor systems including IBM mainframe Harris Radio towers Network Nodes CSN CAWA and Teams email inbox.
- Assist in coordinating testing of changes upgrades and new software products.
- Make recommendations on functional and technical improvements.
- Participate in performance and volume analysis and design.
- Identify and apply potential improvements related to the environment for an application.
- Provide accurate answers to general use and environment questions.
- Serve as the point of contact for technology support and services.
- Provide desktop computer support remotely.
- Coordinate the procurement and installation of new computer hardware and software.
- Coordinate virus protection software programs.
- Understand the installation of software patches and upgrades.
- Ensure all work is documented for future reference.
- Proactively address customer needs.
- Communicate accurate and useful status updates.
- Evaluate and/or recommend purchases of computers network hardware peripheral equipment and software.
- Investigate user problems identify their source determine possible solutions test and implement solutions.
- Install configure and maintain personal computers and other related equipment devices and systems.
- Assist in troubleshooting network issues systems and applications.
- Develop and conduct various training and instruction for system users.
- Monitor systems including IBM mainframe Harris Radio towers Network Nodes CSN CAWA and Teams email inbox.
- Assist in coordinating testing of changes upgrades and new software products.
- Make recommendations on functional and technical improvements.
- Participate in performance and volume analysis and design.
- Identify and apply potential improvements related to the environment for an application.
- Provide accurate answers to general use and environment questions.
- Serve as the point of contact for technology support and services.
- Provide desktop computer support remotely.
- Coordinate the procurement and installation of new computer hardware and software.
- Coordinate virus protection software programs.
- Understand the installation of software patches and upgrades.
- Ensure all work is documented for future reference.
- Proactively address customer needs.
- Communicate accurate and useful status updates.
- Evaluate and/or recommend purchases of computers network hardware peripheral equipment and software.
- Investigate user problems identify their source determine possible solutions test and implement solutions.
- Install configure and maintain personal computers and other related equipment devices and systems.
- Assist in troubleshooting network issues systems and applications.
- Develop and conduct various training and instruction for system users.
Required Skills & Certifications:
- 1-3 years of desktop support experience.
- Experience using ticketing systems.
- Strong customer service skills.
- Strong documentation experience.
- Strong communication skills (written and spoken).
- Ability to work in a team environment.
- Some College
- 1-3 years of desktop support experience.
- Experience using ticketing systems.
- Strong customer service skills.
- Strong documentation experience.
- Strong communication skills (written and spoken).
- Ability to work in a team environment.
- Some College
Preferred Skills & Certifications:
- Experience working with IBM mainframe.
- Experience working with IBM mainframe.
Special Considerations:
Scheduling:
