Sr. Client Relationship Specialist

Kansas City, KS - USA

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Role: Senior Client Relationship Specialist (Hybrid Onsite 6 days/month)
Openings: 7 (1 per location)
Duration: Full time
Locations: Kansas City MO Denver CO Chicago IL Boston MA Braintree MA Waltham MA Dublin OH
Work Model: Hybrid (onsite 6 days per month in your assigned location)

Lets create our future together at The AES Group!

About The AES Group

The AES Group is a premier technology staffing and services company that has been bringing businesses and talent together for over 20 years to deliver innovative technology solutions that create meaningful impact. AES helps enterprises including Fortune 500 organizations engage customers empower employees and transform operations through cloud data AI and emerging technologies.

Why youll want this role

Hybrid flexibility: onsite only 6 days/month
Strong benefits: Medical Dental Vision 401(k) with match Employee Assistance Program
Career growth: Tuition professional development reimbursement; hands-on training (including internal learning programs)
Time off balance: Paid holidays sick leave flexible PTO
People-first culture: Inclusive environment that values diverse backgrounds and perspectives
Extras: Discounts on fitness clubs travel and more

Role Overview

Join a client-facing relationship team supporting retail alternative investment products for one of our financial services clients. Youll act as the primary relationship and coordination point for assigned clients-owning communication managing service needs and escalations and ensuring successful outcomes across operational teams.

Youll bring structure to complex requests lead moderately complex client initiatives (including new product implementations) and continuously improve service delivery and client satisfaction.

Key Responsibilities

Build and maintain exceptional client relationships serving as a trusted day-to-day partner.
Provide and oversee support activities for assigned clients ensuring operational needs (tactical and strategic) are handled with high satisfaction.
Monitor service quality and operational performance against delivery standards and agreed timelines.
Develop a strong understanding of the clients business product setup and operational workflows to anticipate needs and drive proactive support.
Serve as the primary point of contact for incident management-coordinating resolution escalating technical issues appropriately and communicating clearly.
Manage/oversee client events and initiatives such as new product implementations enhancements or process changes.
Partner with internal sales/support teams to demonstrate the value of the support model and identify opportunities to expand services.
Lead small projects or complex tasks requiring strong judgment resourcefulness and self-initiative.
Evaluate wide-ranging issues analyze data and propose practical solutions and procedural improvements.
Recommend and help implement process updates that improve client experience efficiency and outcomes.

Required Qualifications Domain

Experience in financial services strongly preferred; exposure to transfer agency investor services or wirehouse environments is a plus.

Skills

Strong client relationship management stakeholder communication and service ownership.
Excellent written and verbal communication; ability to translate complex issues into clear updates.
Strong problem-solving and numerical reasoning; comfortable analyzing data and taking action.
Organized proactive and able to manage multiple priorities in a fast-paced team setting.
Quick learner who can adapt to new systems processes and programs.

Experience

3 years of client-facing experience required (preferably financial services).
Bachelors degree or equivalent relevant experience.

Tools / Systems

Proficiency with tools such as Microsoft Excel word processing tools and issue/work tracking platforms.
Familiarity with systems like JIRA Chorus/AWD TA is a plus (or willingness to learn quickly).

Ready to make an impact

If you enjoy owning client outcomes coordinating across teams and improving service delivery in a fast-moving financial services environment wed love to hear from you.

Ready to make an impact Apply now and join us on our journey!

Role: Senior Client Relationship Specialist (Hybrid Onsite 6 days/month) Openings: 7 (1 per location) Duration: Full time Locations: Kansas City MO Denver CO Chicago IL Boston MA Braintree MA Waltham MA Dublin OH Work Model: Hybrid (onsite 6 days per month in your assigned location) Lets c...