Assistant Officer Technical Support Agent (post level 13) Job ID 6330

KINDLY TAKE NOTE: Applications may only be submitted online through the official UFS vacancy website: - Applications submitted through any other platform will not be considered. The system allows a maximum of eight attachments. To avoid upload issues we recommend merging some or all documents into fewer files before submitting.
INCOMPLETE APPLICATIONS WILL NOT BE CONSIDERED!
To ensure your application is complete you must submit ALL documents listed under the inherent requirements as well as the following standard documentation:
A detailed Curriculum Vitae.
Copies of your qualifications or official proof of qualifications obtained (If you hold foreign qualifications please include SAQA accreditation).
A copy of your identity document (South African ID or passport for foreign nationals).
Confirmation of employment in the form of a letter appointment contract service certificate or recent payslip from your current or most recent employer (applicable to external applicants only).
Duties and responsibilities:
Technical Support:
Provide technical support for hardware and software by performing troubleshooting root-cause analysis and resolution of requests/incidents.
Provide efficient and effective customer service to the user.
Provide after-hours technical support as needed.
Install new equipment such as workstations peripherals and accessories.
Deploy and install workstation software inclusive of system software productivity software and applicable driver software.
Relocate computer equipment as per operational requirements.
Troubleshoot and resolve hardware or software related incidents.
Replace hardware parts as required.
Update the resolutions and knowledge base on IT Service management systems.
Support and assist in the deployment of new software or applications.
Research test and evaluate new technologies on request.
Provide technical onsite support during special events on and off campus.
Perform incident and service request classification and prioritization.
Prioritise requests incidents and problems to ensure high service levels.
Relationship Support:
Ensure client satisfaction by adhering to Service Level agreements (SLAs).
Ensure clear and effective communication to manage relationships and needs/requirements.
Establish and maintain healthy and professional relationships with function-related stakeholders.
Liaise with the Lead: ICTS Technical Support Services to escalate any issues to receive the required attention.
Quality Assurance:
Adhere to and contribute to all relevant policies procedures standards and guidelines.
Contribute and support the maintenance and coordination of the relevant SOPs.
Professional Development:
Fulfil all responsibilities regarding performance management.
Remains competent and current through self-directed professional reading developing professional contacts with colleagues attending professional development courses and attending training and/or courses.

Inherent requirements:
Higher certificate on NQF Level 5 in an IT-related field (attach a copy).
Professional certification: CompTIA A or CompTIA N or a diploma/certificate/short learning programme in computer studies with modules of hardware and networking (attach proof).
Minimum of one (1) years experience relating to the duties and responsibilities.
Valid drivers license (attach a copy).
Recommendations:
Three (3) years experience relating to the duties and responsibilities.
Knowledge of troubleshooting technical problems
Working knowledge of computer software (Microsoft productivity suite Windows MAC OS)
This position will require the incumbent to perform heavy lifting and moving equipment.
Understanding of Higher Education and ICTS policies and procedures.
Apple certification (attach proof).
Information Technology Infrastructure Library (ITIL) certification (attach proof).

Required competencies:
Results Orientated:
- The ability to stick with tasks not give up and overcome obstacles in completing ones task.
- The ability to be reliable responsible dependable and to fulfil obligations.
Strategic Thinking:
- The ability to focus on details work towards perfection and approach work in a neat and organised manner.
- The ability to carefully analyse information and use logic to address issues and problems at work.
Business Acumen:
- The ability to adhere to rules and strictly follow work regulations.
- Proficient in using MS Office.
Leading:
- The ability to maintain high levels of personal motivation energy and enthusiasm.
- The ability to be cooperative with others display a good-natured attitude and encourage people to work together.
Building Coalitions:
- The ability to interact with others and establish personal connections with people.
- The ability to make decisions through consultation collaboration and working with close supervision.

Assumption of duties:
As soon as possible

Closing date:
25 January 2025

Salary:
The annual remuneration package including benefits is RRper annum depending on the budget available for the position relevant work experience and qualifications.

Fringe benefits:
(Subject to specific conditions): pension scheme medical aid scheme group life insurance housing allowance leave and sick leave service bonus and study benefits.

Enquiries:
For enquiries please feel free to contact or email or Additionally kindly contact / 9848 for assistance.

General:
The UFS is a designated employer and is committed to the pursuit of excellence diversity and redress in achieving its equity targets in accordance with the Employment Equity Plan of the University and its Employment Equity goals and targets. Preference will be given to candidates from the under-represented designated groups including candidates with disabilities. Our Employment Equity Plan is available at: EEA13ReportUNIVERSITY OF THE FREE STATE FINAL SEP

The University processes personal information in line with its obligations under the Protection of Personal Information Act (POPIA) and any personal information provided to the University will be treated as confidential and processed in accordance with the rights provided to data subjects under POPIA.

The University reserves the right not to fill the post. The UFS will only consider applications of candidates who meet all the inherent requirements of the position. Applications that are incomplete will not be considered. Communication will be limited to shortlisted candidates only. Should you not be contacted within six weeks of the closing date for applications you may assume that your application was unsuccessful.