Product Specialist Technical

Ho Chi Minh City - Vietnam

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Trusting Social is an AI Fintech pioneer thats revolutionizing credit access in emerging markets. Our mission is Advancing AI to Meet the Financial Needs of Everyday Consumers with Empathy.

Are you a product visionary with a deep understanding of Voice AI and a passion for creating seamless intelligent user experiences Do you have an innate customer empathy and a drive to solve complex problems from first principles If youre ready to take extreme ownership and shape the future of voice technology we want you on our team!

How you will make an impact in this role

As a Product Specialist you will be the critical link between product intent and technical executionturning high-level requirements into clear buildable testable specifications that engineering teams can deliver with confidence. Youll ensure features launched across all Sophia deployments are not only shipped on time but also measurable and impactful using data to validate outcomes and inform what we build next. Your technical insight will help the Product Manager spot opportunities earlier reduce delivery risk and accelerate learning through better instrumentation and KPI tracking.

What you will do

Translate product requirements into detailed technical specifications

Break down PM inputs into user stories workflows edge cases and non-functional requirements
Define acceptance criteria dependencies and implementation notes that eliminate ambiguity

Own feature readiness from idea to build-ready

Run discovery with engineering to confirm feasibility scope and trade-offs
Create clear deliverables: PRDs/FRDs technical requirements API/event needs and test scenarios (flexible based on each feature)

Proactively propose new features and improvements based on technical insights

Identify platform capabilities reusable components and architectural opportunities
Recommend scalable solutions that improve performance reliability or user experience

Collaborate closely with engineering QA and stakeholders to ship

Support sprint planning backlog grooming and delivery coordination
Clarify requirements during development and manage changes with structured documentation

Measure feature impact and turn outcomes into next actions

Define success metrics and instrumentation requirements (events dashboards tracking plans)
Analyze post-release performance and provide insights on KPI impact adoption and quality

Drive continuous improvement in delivery quality

Improve spec quality standards documentation templates and requirement review processes
Reduce rework by anticipating edge cases and aligning early with technical constraints

What you will need to have

Core qualifications

Proven experience in a role bridging product and engineering (e.g. Product Specialist Technical Product Analyst Business Analyst Product Ops Technical PM or similar)
Solid technical understanding of software delivery concepts (APIs databases system constraints integrations release cycles)
Hands-on experience working with engineering teams in Agile/Scrum environments (sprint planning grooming backlog refinement)
Strong analytical skills to measure impactcomfortable with defining KPIs interpreting data and validating outcomes (e.g. funnels adoption conversion retention performance)
Excellent communication and stakeholder management skillsable to align PM engineering QA and business teams with clarity and pragmatism
High ownership mindset: you anticipate risks unblock teams and push initiatives forward without losing attention to detail

Tools & working skills (preferred/expected familiarity)

Requirements & delivery tools: Jira Confluence or equivalent
Data & measurement: dashboards/BI tools and event tracking concepts (e.g. GA Mixpanel Amplitude Looker Metabaseany is fine)
Documentation discipline: ability to create consistent templates manage versions and keep specs current

Nice to have

Experience with A/B testing or experimentation design
Experience supporting multi-deployment or multi-market product rollouts (similar to Sophia deployments)
Background in QA/test planning UAT coordination or defining test cases for complex features

What We Offer

Join our vibrant team and enjoy:

Competitive compensation including 13th-month salary and performance bonuses.
Comprehensive health carefor you and your dependents.
Generous leave policiesand flexible work hours.
Convenient District 1 office location (next to the metro station).
On-site lunch Grab for work allowance and fully equipped workstations.
Funteam-building activities sponsored sports clubs and Thursday happy hours.
Unlimited free coffee tea snacks and fruit.
A chance to make a profoundsocial impactby democratizing credit access in emerging markets.

At Trusting Social we live byextreme ownership data-driven decisions mindfulness and audacity. Were committed to doing whats right best and truly innovative. If youre smart driven and want to make a difference with advanced technology join us. We offer the runway to truly make an impact.

For more information about us please visit our website:

Required Experience:

Trusting Social is an AI Fintech pioneer thats revolutionizing credit access in emerging markets. Our mission is Advancing AI to Meet the Financial Needs of Everyday Consumers with Empathy.Are you a product visionary with a deep understanding of Voice AI and a passion for creating seamless intellige...