Child Support Assistant III

• May lead plan and review the work of staff responsible for applying Federal State and local codes procedure and rules to assist Child Support Specialists in securing current and delinquent child support payments. May provide or coordinate staff training.
• Assists Child Support Specialists in processing cases and preparing cases for court action according to established routine and procedures.
• Responsible for the most complex and difficult cases.
• Operates and uses an automated system to input and extract information and generate reports and documents.
• Develops organizes and distributes documents for child support cases.
• Establishes and maintains child support files.
• Interviews individuals to obtain pertinent information related to child support cases.
• Responds to general inquires from the public.
• Contacts and retrieves relevant information from other jurisdictions.
• Processes and distributes incoming correspondence.
• Assists with the location of parents and the establishment of parents support capability.
• Performs related duties as assigned.

• Basic arithmetic.
• English usage grammar and spelling.
• Use of computer terminals and basic data input and retrieval mechanisms.
• Good public relations techniques.
• Lead work and staff development techniques and practices.

• Answer a variety of questions related to department programs and processes.
• Interpret and explain procedures to others.
• Provide verbal and written instructions to others.
• Exercise sound judgment when prioritizing organizing assigning and monitoring workload.
• Perform basic arithmetic calculations.
• Exercise tact diplomacy and flexibility.
• Maintain accurate records and files.
• Operate computer equipment.
• Work with computer databases and programs common to child support enforcement activities.
• Maintain confidentiality.
• Establish and maintain effective working relationships.

One (1) year of full-time experience performing duties of a Child Support Assistant II in a state or local government agency.

DRIVERS LICENSE REQUIREMENT
Some positions in this classification may require possession of a valid California drivers license. Employees who drive on County business to carry out job-related duties must possess a valid California drivers license for the class of vehicle driven and meet automobile insurability requirements of the County. Eligibility for employment for those who do not meet this requirement due to disability will be reviewed on a case-by-case basis by the appointing authority.

EXAMINATION INFORMATION

Adepartmental openeligible list will be established for the county of Plumas. The list will be utilized for 12 months after it is established unless the needs of the service and conditions of the list warrant a change in this period.

RETEST PERIOD

Once you have taken the examination you may not retest forSIX (6) MONTHSfrom the established eligibility date.

SPECIAL TESTING ARRANGEMENTS

Special testing arrangements may be made to accommodate applicants for disability military or religious reasons. If you require such arrangements please contact CalHR at orupon notification that your application has been approved. Documentation from medical military school or church officials outlining the accommodation request must be received by our office a minimum of five business days prior to a scheduled examination.

APPLICATION DOCUMENTS

If you are using education to meet the minimum qualifications you must attach your transcripts to your application. Applicants with foreign transcripts must provide a transcript evaluation that indicates the number of units to which the foreign course work is equivalent. Transcripts and evaluations may be unofficial; official transcripts may be required upon appointment. Please redact birthdates and social security numbers.

GENERAL INFORMATION

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without the need for visa sponsorship by the start date of employment.

MSS reserves the right to revise the examination plan to better meet the needs of the recruitment if the circumstances under which this examination was planned change. Such revision will be in accordance with civil service laws and rules and all competitors will be notified.

If you meet the requirements stated on this bulletin you may take this examination. Your performance in this examination will be rated against predetermined rating criteria. All competitors who pass will be added to the eligible list. Meeting the entry requirements does not ensure success in the examination or placement on the eligible list.

General Qualifications: Applicants must possess essential personal qualifications including integrity initiative dependability good judgement the ability to work cooperatively with others and a state of health consistent with the ability to perform the assigned duties of the class. A medical examination may be required. As part of the hiring process a background investigation may be required.

ADDITIONAL INFORMATION

• A valid driver license may be required at the time of appointment. Individuals who do not meet this requirement due to a disability will be reviewed on a case-by-case basis.
• Positions may require pre-employment screening including background checks and fingerprinting.
• Government agencies accessing US government information which include federal tax information must ensure that background investigation requirements for all agency employees and contractors that have access to federal tax information are consistent to the IRS background investigation requirements for access to federal tax information.
• Background checks are required and must be repeated every 5 years. Background requirements consist of three components which include fingerprinting citizenship verification and local law enforcement checks.
• All Plumas County employees are considered Disaster Service Workers and must take the associated FEMA training.
• Recruitments that note continuous under the closing date are subject to close at any time. Applications will not be accepted after a continuous recruitment is closed.
• The written exam and oral exam dates will be determined once the recruitment closes.