Director, Product

Who We Are

Invitation Homes is a fast-paced evolving publicly traded REIT that is pioneering a new industry with over 80000 single family rental homes and a market capitalization of over $25 billion. We are a team of more than 1400 associates who come from all walks of life. We call different communities home but our shared values bind us together. Invitation Homes is a place where possibility lives.

The Director of Digital Product is responsible for leading a team of Product Managers as they work to create technology solutions for the Resident Experience on the web and mobile platforms that solve market problems delivering measurable business results and driving customer satisfaction. Successful Digital Product Leaders architect a vision strategy and roadmap for creating sustainable competitive advantage. They deeply understand their products market and competitive landscape the organizations business model their products current performance and the most critical pain points affecting their current (and future) target customers. They lead product development teams towards building the right solution at the right time while balancing cost risk speed intuition and future need. The Director Digital Product has the unique responsibility to span all functional areas of the company to ensure proper representation via our digital channels. This includes leasing and renewals property management marketing maintenance payments recruiting branding legal compliance Investments and investor relations. The Director will need to work with the Sr. Director of Product to influence the evolution of KPIs aligned outcomes and agreeable metrics of success.

Invitation Homes does not offer employment-based visa sponsorship for this role at this time.

What Youll Do

• Oversee mentor and manage other Product Managers as well as contract resources in all Resident/Leasing Experience web and mobile delivery efforts
• Partner with the UX/UI team to ensure work on our Resident Portal is meeting our digital standards and goals
• Partner with the engineering leads to gain a deep understanding of the technology integrations that enable the customer and/or associate-facing functions on our digital platforms
• Build strong working knowledge of other systems and applications in the IH technology landscape that provide property user and marketing content to the digital platforms (MAC Atlas Contentful AWS Cognito etc.)
• Build strong working relationships with business stakeholders and senior leadership to ensure clear and direct communication around product transparency and delivery
• Effectively manage the scope of approved efforts and negotiate delivery trade-offs with key leaders and partners as business priorities evolve over time
• Partner with Property & Maintenance teams and vendors to ensure 3rd party maintenance solutions meet our standards and create a plan for eventually building into our own branded experience.
• Partner with legal to ensure all aspects of our digital platforms align to our legal positions
• Partner with legal risk and security to ensure compliance related items are met to proper standards
• Continuously analyze and document all user paths use cases gaps and integrations to ensure complete understanding of product functions and opportunities
• Conduct stakeholder and target user interviews to identify the most important problems to solve and anticipate future needs
• Deeply understand the companys business model and document key workflows for your areas of oversight

• Keep a pulse on the competitive and vendor landscape and identify opportunities and strategies to drive business results
• Be a data-driven thinker: leverage analytics data to understand the severity and pervasiveness of problems and define product success metrics
• Drive the five levels of Agile planning to deliver on technology commitments

• Set a 2-3 year vision for your product(s) and inspire teams to build something great
• Generate and evangelize a 12-month roadmap for your area(s) of oversight
• In partnership with your team(s) constantly prioritize user stories; balance feature development defects and tech debt according to business need
• Be a champion of continuous improvement and delivery; define the minimum viable product focus teams on key release milestones and leverage fast-follow sprints
• Enable sprint progress; ensure Product roles within your remit clarify story details validate completed stories and prepare stories for the next sprint
• Ship software!

• Participate in solutioning; articulate your ideas through wireframes/sketches and research best-in-class solutions
• Act as product and technology evangelist and build excitement amongst key stakeholders and senior leadership
• Orchestrate product review sessions; gracefully accept feedback from stakeholders and maintain flexibility as product requirements and priorities evolve
• Generate release and knowledge base documentation and partner on field training activities
• Cooperate with the support team to investigate and resolve product defects
• Ensure prompt resolutions for technical and business issues
• Run early-stage experiments and beta / pilot programs with early-stage features/products
• Provide leadership within the entire product development team; demonstrate a growth-mindset be transparent with challenges opportunities and insights and be a positive force for change
• Work with external third parties to assess partnerships and manage project plans/timelines

Who Were Looking For

• 6 years digital customer facing experience
• Bachelors degree (B. A.) from four-year college or university or equivalent combination of education and experience
• Experience in real estate travel or retail preferred
• Strong technical acumen; experience with Mobile and/or React Node preferred
• Experience being the owner of one or more software products with a track record of successful releases and updates
• Experience presenting and influencing a robust group of stakeholders and senior leaders
• Ability to communicate complex information in simple terms to a wide variety of audiences
• Agile/Scrum mindset and expertise
• Tops-down strategic thinker
• Strong proactive communication skills and an ability to work collaboratively are critical
• Ability to negotiate without being adversarial
• Ability to effectively communicate and partner with executives and senior-level leaders
• Ability to lead projects across multiple teams and stakeholders through organization collaboration and charisma
• Empathy for the resident and employee experience as an equal footing input to prioritization
• Ability to influence cross-functional teams without formal authority
• Excellent teamwork skills; strong ability to motivate engineering teams and foster creativity