NICE Actimize Cloud Operations Engineer
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Job Location:
Monthly Salary:
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
The Cloud Cloud AppOps has the following duties:
- Perform operational duties including application server health service recycling.
- Identify and resolve operational issues (e.g. batch failures network issues client data feed errors)
- Monitor server performance memory utilization CPU file systems databases batch jobs.
- Maintain operational documentation e.g. incident tracking and run books.
- Produce metric reports including daily production status.
- Review Client support tickets and requests under service SLAs.
- Resolve level 2 and level 3 issues (i.e. application support DBs and data center related issues). Document issues in customer support portal.
- Provide on-call off hour support and work during non-prime shift hours.
Qualifications :
- 2 years experience in Application / production support experience in with Cloud-Based hosting administration management and performance tuning under high availability SLA environment.
- Experience with AWS GCP Azure is good to have.
- Knowledge of ETL is a plus.
- Experience with Unix Linux Windows Tomcat SSH and basic scripting skills.
- Experience with SQL Server Oracle and MySQL.
- Experience with and understanding of complex process and data flow.
- Ability to effectively and proactively communicate (both written and verbal) to various Internal stakeholders / groups and customers daily.
- Experience with application debugging performance scalability
- Familiarity with standard application security compliance best practices
- Knowledge of fault detection and resolution processes
- Experience in working independently and with other team members.
- Ability to multi-task as required and provide rapid support in production.
- Must be able to provide on-call off-hour support and work during non-prime shift hours
- Great English communication skills (B2 or higher).
Additional Information :
This is a hybrid position in Bogotá Colombia (North Point Offices) Apply now and enjoy the benefits of a certified Great Place to Work Company.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Change Management
- Software Deployment
- Cloud Infrastructure
- High Availability
- IaaS
- Firewall
- Linux
- Middleware
- Jboss
- Network Architecture
- Scripting
- Technical Support
About Company
Sutherland is seeking an organized and reliable person to join us as Admin Specialist. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you ... View more
