Operations Manager

Operations Manager

Providing engaging sincere and personalized services is one of the ways our team is Making Special Happen for our Owners and Guests at Fairmont Heritage Place Ghirardelli Square. Highlight your interpersonal strengths as Operations Manager where you will lead our Guest and Owner Experience anticipating their needs to deliver flawless and memorable experiences.

Position scope

Reporting to the Director of Owner Experience responsibilities and essential job functions include but are not limited to:

• Consistently offer professional friendly and engaging service
• Lead and manage all aspects of the operations ensuring all service standards are followed
• Maintain a collaborative working relationship with Housekeeping Accounting and Maintenance teams
• Effectively balance operational administrative and team needs
• Maintain strong financial performance through management of expenses and revenues
• Assist Director of Owner Experience & Revenue Manager with accurate tracking of Reciprocal Use deposits and overall owner usage
• Conduct inventory regularly for Residence Services and Owner Services
• Assist Director of Owner Experience with managing owner website and social media
• Assist with monthly purchasing
• Create and distribute schedules on a weekly basis while complying with the CBA
• Track attendance and manage timekeeping daily
• Oversee payroll management and ensure timelines are followed for payroll processing
• Communicate through pre-shift briefings emails and monthly departmental meetings all pertinent information for the respective shift and areas of operation.
• Assist with inspection of residences
• Complete quality control checks of reservations and profiles
• Adhere to all Davis Stirling Civil Code and HOA Governing Documents on Owner Services including fluent knowledge of the CROA Reservation Policies and Procedures Fee Schedule and Annual Policy Statement.
• Ensure compliance with all SOPs
• Participate in various property committee meetings
• Maximize revenue through participating in room upsell program
• Maximize loyalty by overseeing in ALL enrollment program
• Oversee recovery program for guests and owners
• Produce and analyze trends of all service tracking reports
• Assist in recruitment and ensure completion of training new hires
• Responsible for coaching and performance management for supervisors and team.
• Collaborate with Director Owner Experience and support owner social engagement events throughout the calendar year
• Develop and maintain strong Owner relationships
• Ensure information is properly recorded in ACDC (Accors global Loyalty system) and internal owner profile binders
• Oversee team shift checklists to ensure task completion
• Create housekeeping boards daily and associated tasks as needed
• Review daily operating packet and sign off as needed
• Manage guest reviews
• Follow all safety policies
• Other duties as assigned

Qualifications :

Qualifications

• 2 years-experience leading a team in a hospitality setting required
• Experience in residential management and owner relations preferred
• University/ College degree in a related discipline preferred
• Computer literacy in Microsoft office required
• Excellent written and oral communication skills required
• Previous experience with a Property Management System required
• Highly responsible and reliable
• Strong interpersonal and problem-solving abilities
• Ability to work well under pressure
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on owner and guest needs remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to): 

Frequent verbal communication that requires speaking hearing

• Frequent written communication that requires typing reading writing
• Occasional standing and walking throughout shift
• Occasional kneeling pushing pulling lifting 50 lbs and more

Visa Requirements: You must provide proof that you are legally entitled to work in the United States.  Employment is conditional upon your ability to produce acceptable documentation establishing that you are legally entitled to work in the United States within three days of your date of hire.

Additional Information :

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.

By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit  Fairmont Hotels & Resorts:  At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations.  And we know that to offer our guests the best we first need to offer our employees the best.  Thats why youll find exceptional work opportunities - throughout North America and the Caribbean Europe and Africa the Middle East and Asia Pacific - as well as industry - leading training career development recognition and rewards.  Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like Londons The Savoy New Yorks The Plaza and Shanghais Fairmont Peace Hotel.  Our teams are guided by values of Respect Integrity  Teamwork and Empowerment;  we employ the highest ethical and quality standards treating all colleague with fairness and dignity.  A community and environmental leader Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program.  An exciting future awaits!

Persons who anticipate needing accommodations for any part of the application or interview may contact in confidence 

Do what you love care for the world dare to challenge the status quo!  #BELIMITLESS

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time