Sr Staff ProjectProgram Manager Platform & AI

About Digital Technology

Were not yesterdays IT department were Digital Technology. The world around us keeps changing and so do we. Were redefining what it means to be IT with a mindset centered on transformation experience AI-driven automation innovation and growth. Were all about delivering delightful secure customer and employee experiences that accelerate ServiceNows journey to become the defining enterprise software company of the 21st century. And we love co-creating using and highlighting our own products to do it. 

Ultimately we strive to make the world work better for our employees and customerswhen you work in ServiceNow Digital Technology you work for them.

The Role:

We are looking for a Senior Staff PMO to lead complex cross-functional programs that accelerate ServiceNows digital transformation and drive measurable business outcomes. This role partners closely with DT Product and Engineering teams as well as Platform Engineering to translate strategy into execution improve operational rigor and deliver programs that scale.

The ideal candidate is a strategic problem solver strong communicator and disciplined program operator with experience delivering large multi-team initiatives in fast-paced environments.

What you get to do in this role:

• Drive portfolio management including demand intake prioritization capacity planning dependency mapping and investment alignment.
• Lead a team of high-performing program managers who drive digital transformation operational excellence and improved ways of working across ServiceNow.
• Mentor and guide a diverse team using modern coaching and inclusion practices with a strong focus on clarity accountability and professional growth.
• Shape and advance our Now on Now digital transformation strategy by delivering world-class enterprise experiences and measurable business outcomes.
• Deliver Customer 0 programs that demonstrate best-in-class use of the ServiceNow Platform across DT and business portfolios serving as the proving ground for platform capabilities.
• Build strong collaborative partnerships with Platform and Product Engineering and their respective PMOs UX Architecture and other DT teams.
• Collaborate daily to share insights align priorities and operate as a unified high-performing team.
• Create resource models and cost-benefit analyses to guide portfolio and program decisions.
• Communicate program strategy risks status and recommendations clearly to executive leadership.
• Use SPM analytics and AI-driven insights to improve visibility forecasting and decision-making.
• Lead core PMO processes: planning scoping roadmap integration change control risk/issue management release readiness and cross-functional execution.
• Deliver programs end-to-end with clear milestones outcomes and measurable business impact.
• Leverage AI automation and advanced analytics to improve governance rigor and reduce operational friction.

Qualifications :

To be successful in this role you have:

• 12 years leading digital transformation enterprise programs PMO functions or cross-functional delivery.
• Strong portfolio management experience including prioritization models investment analysis and capacity management in platform and product engineering contexts.
• Experience leveraging AI predictive insights or automation in program governance reporting or workflow optimization. 
• Proven ability to build mentor and scale high-performing teams with strong execution discipline.
• Strong understanding of Agile Scrum and hybrid delivery methodologies.
• Excellent written and verbal communication skills with strong executive presence.
• Ability to simplify complex topics and drive alignment across global teams.
• Technically savvy with a solid understanding of workflow design integrations and data flows.
• Strong risk release and dependency management capabilities.
• High-energy self-starter mindset with strong adaptability in dynamic environments.
• Ability to quickly learn new tools systems and processesespecially the ServiceNow Platform.
• Prior experience with the ServiceNow Platform or SPM is a major plus.
• Background in ServiceNow AI platform capabilities and workflows is heavily preferred.

JV20

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

Yes

Employment Type :

Full-time