Billing and Account Specialist I

SALARY: up to $25.26 per hour

POSITION SUMMARY:

Responsible for processing/editing input to the Utilities computer system.

As a leader and employee of the City of South Bend you are called upon to serve in a manner that supports Our Core Values: Excellence Accountability Innovation Inclusion and Empowerment as you carry out our primary employee expectations: Champion Values & Organizational Pride Champion Operational Excellence Make Sound Decisions Embrace Coaching and Accountability Communicate with Excellence Value Diverse People and Perspectives Embrace Personal Development Exhibit a Positive Attitude and Own Your Health Wellness & Safety

SCHEDULE: Monday-Friday 8:00 am-4:30pm with 30-minute lunch. Schedule may vary depending on departmental need.

SUPERVISION EXERCISED:

Not applicable

ESSENTIAL DUTIES AND RESPONSIBILITIES:

This list represents the types of duties required by the position. Other duties may be assigned as reasonably expected.

Works account cleanup projects as assigned.

Prepare and maintain data reports regarding different aspects of customer accounts including consumption revenues and other miscellaneous information.

Analyze account data for billing accuracy by processing reading edits and taking corrective actions as needed. Processing re-reads hold reports assisting with fatal work queue as well as pre-billing and billing work queues. Reviews billing reports after running edits for quality control.

Post-billing review by participating in review of billing samples tracking and communicating findings with Billing and Accounts Manager. Process account adjustments as needed to correct any billing errors.

Correcting accounts within On-line posting rerunning edit reports after corrections made. Correcting and performing maintenance on accounts.

Clear accurate and thorough communication on the daily processes e-mail chain to communicate start and finish of billing processes.

Review Average Winter consumption calculation changes.

Prepare send and follow up on various customer related letters place calls to customers as appropriate.

Initiates monitors and completes work orders as needed.

Audit accounts by reviewing reports and handling data-clean-up.

Handles sewer repairs on customer accounts.

Communicates with title agencies about past due sewer balances.

Reviews new accounts for completion and accuracy communicates with non-residential customers regarding account set up as well as residential irrigation account set up.

NON-ESSENTIAL/MARGINAL FUNCTIONS:

Process return mail.

Complete special projects assigned by the Billing and Accounts Manager.

Assume additional responsibilities as directed or as delegated.

Input meter sets exchanges and removals; complete meter work orders in database as needed to back up field service.

EDUCATION / QUALIFICATIONS:

To perform this position successfully an individual must be able to perform each essential duty in a satisfactory manner. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High School Diploma or equivalent education required.

Accurate mathematical ability in order to compute consumption and corrective and prorated bills.

KNOWLEDGE SKILLS AND ABILITIES:

Knowledge of computer terminal operations

Ability to interpret computer reports and messages

Ability to interact effectively with a variety of personalities

In-depth knowledge of City Ordinance regarding available services and understanding of BOD/BOS backflow and other miscellaneous charges

CERTIFICATES LICENSE REGISTRATION:

Not applicable.

EQUIPMENT:

Desktop or laptop computer calculator telephone copier printer and fax machine.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is frequently required to sit and walk and talk or hear. The employee is occasionally required to walk use hands to fingers handle or feel objects tools or controls; and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required in this job include vision and the ability to adjust focus.

WORK ENVIRONMENT:

Work is performed primarily in the office. The noise level in the work environment is usually quiet to moderate in the office. Entire office is smoke free.

DISCLAIMER:

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties responsibilities and skills required of personnel so classified. Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time. The City of South Bend is an at will employer.

REQUIRED:

Pre-Employment Drug Screen

Employee Background check

Equal Employment Opportunity Employer

Required Experience:

IC