Spanish Customer Support Specialist – SM Project
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Job Location:
Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Are you ready to take the next step in your career while living in one of Europes sunniest capitals Join our international team in Athens and become part of a global project supporting one of the most widely used communication apps in the world.
We are looking for native Spanish speakers with good command of English who are customer-focused resilient and eager to grow in a dynamic tech-driven environment.
About the Role
As a Customer Support Specialist you will handle user requests and inquiries through a ticket-based system. Most communication is done in English (thanks to an automatic translation tool) so your role will focus on categorizing issues providing accurate solutions and ensuring seamless user experience.
You will be supporting two main verticals:
1. Markets Vertical Account Access & Business Support
Assist users with account access issues and media sharing (images videos voice).Provide support to Classic & SMB workflows ensuring businesses can use the app effectively.
Follow established workflows for incident escalation resolution and closure.
2. Trust & Safety Vertical
- Review flagged content such as group photos messages videos and other media.
Ensure compliance with terms of service and abuse standards.
Handle sensitive content with professionalism high tolerance and resilience.
Training & Onboarding
Youll receive comprehensive paid training to get you fully prepared:
Account Access: 17 business days
Classic SMB: 22 business days
Spam Ban Appeals: 16 business days
Business Commerce/API Display WABA & OBA: 17 business days
Working Hours
Standard hours: 8 AM 8 PM (local time) including weekends.
24/7 shifts may apply depending on project requirements (with rotation).
Compensation & Benefits
Monthly salary: 1045 gross
Productivity bonus: Up to 15% of monthly salary
Private healthcare plan
Discounts across multiple brands & services
Free Greek language courses
Full training by certified instructors
Career progression opportunities & upskilling programs
Inclusive workplace culture with CSR & community activities
Modern office spaces with hybrid working option
Relocation Support
We make your move to Athens smooth and worry-free. Choose the option that fits you best:
Full package: Flight Hotel stay Real estate agency fee covered
- Alternative package: 250 relocation allowance Real estate agency fee covered (ideal if you travel by car or arrange your own stay)
Requirements
Native Spanish speaker with business-level English
A Facebook account (or willingness to create one for system access)
Successful completion of a criminal background check
Strong customer service mindset problem-solving skills and resilience when reviewing sensitive content
Hiring Process
Application review
Online language proficiency test
Final interview with the client
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
