Spécialiste Services Gérés Managed Services Support Specialist – Lisbon
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Job Location:
Monthly Salary:
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
We are looking for a Managed Services Support Specialist fluent in French and English to support service delivery operations platform optimization and structured client support processes. This role is ideal for professionals who enjoy operational environments structured workflows and continuous service improvement.
As a Managed Services Support Specialist you will handle operational support activities manage service requests monitor performance and ensure compliance with service standards. You will act as a key point of coordination between support operations and service quality teams.
This position combines customer orientation operational discipline and analytical awareness.
Key Responsibilities
You will manage service tickets user requests and operational tasks through internal systems. You will monitor service performance indicators and support continuous improvement initiatives.
You will ensure documentation accuracy process compliance and timely escalation of issues. You will assist with service reviews audits and reporting activities.
You will collaborate with technical teams quality specialists and management stakeholders. Active participation in training and optimization projects is expected.
Candidate Profile
You are fluent in French and English with strong written and verbal communication skills. You are structured reliable and process-driven.
You have experience in operations support service management customer operations or technical coordination roles.
You are comfortable working with performance metrics service documentation and operational workflows.
Professional Skills
Operational coordination
Service monitoring and reporting
Process adherence
Strong organizational abilities
Stakeholder communication
Problem-solving orientation
Training and Career Development
You will receive paid onboarding service methodology training and continuous development support. Career growth opportunities include senior operations roles service quality or program management.
What We Offer
Stable employment
Structured career paths
International operational environment
Continuous learning programs
Supportive leadership culture
Key Skills
- Criminal Justice
- Account Payable
- Economics
- Front End
- Facilities Management
- Domestic
